Qurat Ul Ain

Qurat Ul Ain Dubai, UAE | - |- Skype dearqurat PROFILE SUMMARY - Experienced Account Manager CDD,360 Recruitment and Business Intelligence - Excellent communication skills demonstrated in diverse teams and complex situations - Proven ability to improve business processes and managing multiple projects/assignments. - Proficient database and computer skills i.e. MS Office, DEVERUS, NEXUS, Quick Book World Check and Zendesk - Identified customer support, retention with improved customer complaint handling mechanism. - University degree holder Master of Business Administration PROFESSIONAL EXPERIENCE Service & Operations In charge TGB, Dubai, United Arab Emirates July 2020 –October 2022 Being a Service and Operation In charge, responsible for showroom and workshop smooth operations. Under this diversified role get the opportunity to learn skills like Sales, Customer service, procurement ,account receivables and internal recruitment, Following were the responsibilities;  Responsible to manage the workflow of the service and maintenance, procurements of the required parts, tires, batteries, accessories, managing timelines of the repair, follow up with Customer and safe delivery of vehicle after repair.  Devising and updating Annual Maintenance Contract for reliable, technical agency authorized fleet management of Restaurant, Hotels and grocery stores.  Managing foreign manufacturers to introduce new product, quote, shipment, warranty and dealership rates and certifications requirements per GCC standards.  Sorting out Customer complaint after repair and responding to their issue over technical and mechanical problem with the vehicles. Further, developed and revised customer service polices as and when required.  Hiring of mechanics, Sales and support staff, scheduling interview and conducting test. Additionally, apprising candidates of job duties, responsibilities, benefits, schedules, working conditions and deployment to designated Emirates.  Greeting walk in Customers in showroom and educating them for the vehicles specification, warranty, usage and after sales service details.  Preparing quotes for local and international Customers for purchase of vehicles and export documentation and payments.  Handling Abu Dhabi mobile service and maintenance thru team of mechanics and procurement of parts and two-wheeler accessories. Lead Operations | 360 Recruitment | CDD| POC Human Resource Diversity, Islamabad, Pakistan June 2017 – December 2019 Being an Operational POC at Human Resource Diversity, an enterprise provides services for Recruitment and Outsourcing, Training & development, Compliance Audit and Business Process Outsourcing. Under this dynamic role, following were the responsibilities;  Organizing office operations and procedures, office correspondence for new hires, products/services, complaints and queries and office supplies.  Responsible for new client on boarding and CDD inquires conduction per service level agreement and assist them for relevant operational and technical assistance. 1 Qurat Ul Ain      - |- Conduct onsite interviews and reputation, regularity and compliance checks with Govt and affiliated institute to ensure conflict of interest, certifications and memberships of companies and individuals. Responsible for clients complaint resolution received through email and tickets by taking quick feedback from relevant technical and support teams across the region. Create and posts jobs across job platforms to attract potential candidates. Along with this, assembled a pool of potential candidates to through job fairs later sort through them a right candidate, scheduling and conducting interviews. Additionally, informing candidates of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc. Ensuring all policies, procedures, laws, are disseminated to employees. In addition to this, carried out proper documentation of the new employee forms, paper work completed and processed. Coordinate and work closely with Karachi Head team for parallel operational activities and achieve business targets. Manager Due Diligence and Investigations EMEA Corporate Research and Investigations LLC, Dubai, UAE March 2016 – April 2017 Leading operations department of CRI Group which conducts various kinds of investigations, due diligence and 360 Recruitment activities for its clients worldwide. Managed long term profitable relationship with customers and establish key accounts globally to retain and expand business. Improve operational efficiency, products and team building across local and Intl offices.         Responsible of daily operations being Account Manager of all Intl and local clients for the provision of constant quality services and managing client’s queries Conducted due-diligence by verifying registry information of businesses/principals, verified records using sanctions and PEP lists, name screening, identified potential conflict of interest, processed reputation checks Responsible for recruitment formalities of the staff and clients, short listings, interview conductions, competency testing, candidate’s screenings and onboarding Utilized in-house and 3rd party resources (databases) for recruitment and research, sanction/PEP lists etc. to identify hits/red flags Training and placement of new staff per job requirements and conduct interval training need assessments. Plan and coordinate administrative procedures systems and devise ways to streamline processes Ensure all support activities are carried out efficiently to allow the other operations to function properly Developed database and improved periodic reporting mechanism to track departmental performance Achievements:  Successfully concluded investigation and recommended areas of improvement i.e. compliance and internal control function  Instilled backup resource management practices to assure backup management to avoid potential risk of sudden turnover of employees  Improved management reporting and structure for clients recruitments request’s early closure Asst. Manager Operations Corporate Research and Investigations Pvt Ltd, Islamabad, Pakistan July 2014 – Feb 2016 The position holds a diversified portfolio to address clients on boarding requirements and conduction of Company Integrity checks in accordance with FCPA Act to meet Regulatory Compliance requirements. Further it involves the supervision of day to day Operations management with a team of more than10 skilled team members. This mid-level role added value to my career path with below mentioned achievements: Achievements:  Devised plans/policies to meet all strategic client’s expectations and requirements, met all projected KPI’s for 2014 and 2015 and further proposed KPI’s for 2016 with biannually evaluation 2 Qurat Ul Ain    - |- Support end to end recruitment with addition introduced competency test for shortlisted candidates and achieved the goal to have experienced and diversified pool of incumbents to 40% Revised Background screenings day to day process frame work and reduce manual work 55% Devised SOP’s for pre and post-employment verifications for in-house/clients recruitment process Senior Research Analyst Corporate Research and Investigations Pvt ltd, Islamabad, Pakistan March 2011 – June 2014 In this dynamic role my job responsibilities include Market, Media and Reputational Research for new clients and Individuals which clearance for further on boarding and Merger & Acquisition Achievements:  Established a pool of outsource recruitment companies for Intl employee background checks in South Asia.  Improved my soft skills to 25% through writing article for company products and services EDUCATION MBA-Banking & Finance, Allama Iqbal Open University Islamabad, Pakistan Year 2011 LANGUAGES Fluent in English, Urdu and Punjabi. 3