I have three years of experience in the e-commerce sector, specifically with Walmart, where I have built a strong foundation in online retail. My journey in e-commerce began with a focus on customer service and order management, which has been essential in helping customers navigate their shopping experiences smoothly and effectively.
During my time at Walmart, I gained hands-on experience managing customer inquiries, handling returns, and providing support for order-related issues. I took pride in my ability to interact with customers to address their concerns and ensure their satisfaction. This role allowed me to develop strong communication skills and a deep understanding of the importance of empathy in customer service. I consistently strive to provide clear, concise, and accurate information, which is crucial in building customer trust.
In addition to my customer service experience, I have worked as an e-commerce virtual assistant (VA) and a general virtual assistant (VA). In my role as an e-commerce VA, I managed various tasks such as product listing management, inventory tracking, and order fulfillment. This experience taught me how to use various e-commerce platforms, including Shopify and Amazon, which equipped me with the skills necessary to help businesses streamline their online operations and improve their overall efficiency.