Quenton D Parks

Quenton Darrell Parks 2602 W Morten Avenue #4 Phoenix, AZ 85051 Phone: - Email- Computer professional seeking an entry-level position in computer technical support, network administration, or customer service which will lead to a company that is unique in its use of technology and upward mobility. Education: 2011 Associate’s Degree, Computer Networking, Coleman University San Diego, CA Technical Skills: • CLIENTS: Microsoft Windows® operating systems from 95 and on, UNIX, Linux (Redhat) • SERVERS: WINDOWS SERVER 2003, WINDOWS 2008, EXCHANGE SERVER, IIS, ACTIVE DIRECTORY. •NETWORKING: TCP/IP, ISO/OSI, IPX/SPX, SNA, and Ethernet. •SECURITY: VPN, WPA2, SHA • APPLICATIONS: Norton Firewall, McAfee/Norton Virus Protection Utilities, Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®), Microsoft Project, Microsoft Visio • HARDWARE: Experience with repeaters, bridges, hubs, routers, wireless routers, wireless repeaters. Upgrade hard-drives, RAM, CD-ROM, and CPU’s. Employment: May 2018 - March 2019 AAA Medex, Driver Responsible for transporting clients back and forth to appointments in a safe and timely manner. May 2017 - May 2018 Lyft, Driver Contractor Responsible for transporting clients back and forth to appointments in a safe and timely manner. April 2017 - August 2017 GMT Transportation, Driver Responsible for transporting clients back and forth to appointments in a safe and timely manner. October 2016 - April 2017 FacilitySource, Customer Service Representative Responsible for arranging repairs to various facilities due to damage and schedule maintenance of facilities. Interactions with various contractors and licensed repairmen throughout the United States. December 2015 - April 2016 Safewing Transportation, Driver / Supervisor in Training Responsible for transporting clients back and forth to appointments in a safe and timely manner. Also responsible for scheduling, dispatching and supervising 6 drivers. May 2015 - August 2015 Parks Home Care, Caregiver Provided companionship, and also assisted with daily needs, such as meal preparation, running errands, medication reminders, light housecleaning, incidental transportation to doctor visits and other non-medical tasks. September 2014 - March 2015 Home Depot, Sales Associate/Overnight Recovery Team Initiate contact with shoppers to determine home improvement needs, ask questions about projects and making helpful recommendations, guide customers to the appropriate merchandise, Promote in-store services to customers, keep primary departments clean and safe for shoppers, and field questions about adjacent departments. July 2014 - September 2014 Perceptis / Hire Dynamics , Technical Support I Provided support to end users on a variety of issues within a call center environment. Identifies, researches, and resolves technical problems. I handled inbound calls to ensure first call resolution by documenting, tracking and monitoring the problem to ensure a timely resolution. August 2012 – June 2014 Randstad Temporary Services, Customer Service Representative Assisted customers with reservations for pets for major pet care company. Contacted hotels to ensure space was available at hotels for pets. January 2010 – July 2012 Coleman University, Student worker Assisted students with search and checkout of library books, multimedia products and textbooks. Also updated employer database for career services department. Maintained over 1500 employers’ information in the San Diego metro area. June 2008- June 2009 Yellow Cab/Discount Cab, Driver Responsible for delivering clients to airport for preflight check-in. Responsible for elderly patient’s transportation to doctors’ appointments. Responsible for travelling salesmen and dentists’ arrival and departure throughout the greater Phoenix Metro area. March 2007- June 2008 Intelliquick Delivery, Courier/On Demand Driver Responsible for on-time deliveries and pickups for a variety of Phoenix companies. Delivered payroll information and checks to and from over 200 companies to a major international payroll company three times a week. April 2006- August 2006 Godaddy.com, Technical Sales and Support Specialist Responsible for sales and technical support to both existing and potential Go Daddy clients. Advised clients how to set up and manage their websites using a variety of tools specific to Godaddy.com. Was responsible for training on SSL certificates, hosting products, email setup, server management and purchasing domains. November 2004 - April 2006 Shasta Pools, Customer Service Representative Set up work orders for major Phoenix swimming pool Company. Assisted clients with maintaining and troubleshooting issues with pool equipment. Scheduled technicians to go out to clients’ homes when issues could not be fixed over the phone. Also assisted Heavy Repair Supervisor at clients’ homes when scheduling repairs of pools due to damage and handled claims processing for a variety of issues. May 2004 - September 2004 Bank of America, Customer Service Representative Worked for Bank of America in the credit card division. Processed payments, advised customers on current balance and statements. Advised customers on locations, hours, and directions to various locations worldwide. October 2003 - May 2004 Volt Services Group, Customer Service Representative Advisor for General Motors Roadside Assistance Program. Dispatched locksmith services, tow trucks for towing of GM clients’ vehicles after accidents and breakdowns when necessary. Also worked for various other clients as a temporary administrative and human resources assistant. REFERENCES AVAILABLE UPON REQUEST