Quennie Pearl Varon

**I AM A MEMBER EXPERIENCE ADVOCATE (CSAT COACH AND QUALITY ASSURANCE ANALYST) **

. Ensure Fashion Consultants are following proper procedures

ND(Product knowledge, Promotions & Discounts, Account Handling & Notation, and Membership Cancellations)

. Portray a positive and professional attitude and image always to promote the best possible working environment 

. Facilitate learning experiences that equip new and long-term agents to excel in their work environments through expert coaching Conduct quality call evaluation for agents who need to improve their Stella Connect/MSAT scores 

. Mentor, coach and motivate agents towards high productivity, performance, and member satisfaction

. Provide coaching, advice, and guidance based on the call evaluation findings, and deliver performance feedback to agents as per the accepted business unit best practices

. Pull calls, agent stats and create reports and coaching plans

. Identify emerging trends and analysis of team and process opportunity areas leading to improved customers experience & recommend changes to achieve team goals