Queensphine Ntinyari

Queensphine N. Transcription and Captioning Expert Ontario-Strong, competitive, and self-driven freelance transcriptionist passionate about life and work, seeking captioning and transcription assignments. Has been fortunate enough to be exposed to myriad and different kinds of opportunities, worked with great people from all parts of the globe. I have learned and imbibed a lot. Career Objective – To generate interesting, exciting, and productive ideas using my strong transcription skills that could contribute to the organization's growth and simultaneously further develop my skills. My primary objective is to inform, promote, educate, and cultivate readers through captioning and scribing speech to text. Willing to relocate: Anywhere Authorized to work in the US for any employer Work Experience English Transcriptionist Upwork March 2018 to Present Transcription and captioning of English projects. I have experience in the following categories include Oral histories, interviews, conference calls, earning calls, game reports/live shows, broadcasts, podcasts, meetings, seminars, sermons, webinars, academic lecturers, court hearings, focus groups, radio shows, academic research, market research, and book transcription among others. Legal Transcriptionist and General Transcriptionist Ubiqus February 2019 to June 2020 Worked extensively on transcribing, editing, proofreading and reviewing transcribers work on Corporate and Quasi-legal assignments. Speech to text conversion via Ubiqus interactive Speech to text software Proofreading and editing already completed transcripts. Legal Transcriptionist Kelsey Transcripts January 2019 to February 2020 Transcribed various court records, depositions, hearings, pleadings, briefs, case histories Verified transcribed records for accuracy Recruited and trained new transcriptionists Analyzed productivity of the team Ensured proper adherence to procedures and protocols Handled all queries related to transcription Customer Service Manager NGR GROUP - Kiev August 2018 to September 2019 Handling incoming correspondence from clients via email, chat Provide a full, timely and professional response on all inquiries; Provide assistance in the preparation - filling of the knowledge base: writing help articles for users guide and agent guide. Сcollecting the feedbacks, reporting the malfunctions, troubleshooting; Analysis and managing the complaints; Ensure that each customer receives outstanding service by providing a friendly environment, collecting the feedbacks and reporting the malfunctions; Follow-ups with premium account holders Freelance transcriptionist Speechpad Transcription Company February 2015 to June 2019 An established and competitive transcription house that provides transcription services to different sectors including, legal, medical, police and other related topics Worked extensively on transcribing, editing, proofreading and reviewing transcribers work Speech to text conversion Prepared corporate PPT presentation Captioning Financial Transcriptionist/ Proofreader DIGITAL NIRVANA - New York, NY January 2018 to March 2019 To ensure accuracy of the transcribed earning calls transcripts and reports, making corrections as needed. Extensive knowledge of business/financial terminology and commonly used terms. Ensuring excellent customer skills and the ability to develop a report with clients. Consistently produced good quality of work, with attention to detail. Responded to chats & email and represented the company in a professional and business-like manner. Displays proficiency in the use of the Business Manager Program while importing and exporting dictations into financial records. I.e. Earnings call Freelance transcriptionist and Editor Verbit.ai company May 2017 to March 2019 An established and competitive transcription house that provides transcription services to different sectors including, legal, medical, police and other related topics Worked extensively on transcribing, editing, proofreading and reviewing transcribers work Speech to text conversion Translation vivid communications business transcriptionist Education Bachelor's in Economics August 2014 to April 2018 Skills • Subtitling (4 years) • Transcription (5 years) • Captioning (4 years) • Scheduling • Data Entry • AI • Editing (3 years) • Strategic Planning • Proofreading (3 years) • Market Research • Business Development • Billing • Chat support- customer service (3 years) • Acquisitions • Account Management • CRM Software • Salesforce • Analytics • Project Management • Software Troubleshooting • E-Commerce Certifications and Licenses AAERT- Transcriptionist certification May 2011 to Present American Association of Electronic Reporters and Transcribers Certification QuickBooks Online November 2019 to Present Assessments Working with MS Word Documents (Basic) — Expert June 2020 Understanding basic word processing functions. Full results: Expert Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Additional Information Guaranteed: • Excellent listening skills • Transcribing expertise • English proficiency • Accurate and fast typing • Attention to details • Time management • Teamwork • Computer competencies