Queenie Lou A. Villafuerte

KQUEENIE LOU A. VILLAFUERTE Block 30 Lot 14 Phase 1 The Royal Parks at Grosvenor Place, Brgy Tanauan, Tanza Cavite, 4108  -- live:queenieloupamorada14 Are you an employer who's seeking for a versatile Filipino freelancer who can offer a professional help in your business? Are you tired of handling administrative tasks for your business, wants to help you with your Ebay and Shopify store? Want to earn more and grow your business? Do you also want to have a Virtual Assistant who will answer your customers query and attend to your customers concern? Then you have found me. My name is Queenie and you can contact me anytime. You can count on my administrative, my good customer service attitude and my way of converting your angry customer to a loyal customer. I am confident in my ability to make anything because in everything I do I am very positive. I work quickly, confidently, and efficiently because I love what I do. I'm extremely motivated and a great manager of time. Furthermore, I believe that my organizational and analytical skills are essential for making deadlines and delegating responsibilities while fostering an environment of teamwork. I am also good in Content Moderation, Shopify Product Listing, Product Research, English Tutorial for your kids, WooCommerce Product Listing, Lead Generation type, Quickbooks Online Expert, Quickbooks Pro Expert, Quickbooks Premier Expert, Virtual Assistance, Personal Assistant, Social Media Manager, Project Management, Email Support using Zendesk, Live Chat Support, Basic Photo & Video Editing, Internet Research, Expert in Google Products, Microsoft Office Programs & Social Media Platforms, English writing & speaking, Email Marketing, Transcription, Marketing and Inventory, use of Zik Analytics and DSM tool Education BS Hotel and Restaurant Management | - | Polytechnic University of the Philippines Skills & Abilities Drop Shipping, Quickbooks, Zendesk, Wordpress, Siebel, Ecommerce using Shopify, eBay Ebay Virtual Assistant (Upwork) Part time Present Senior Agent (Billing and Sales Department) | RMS Collect Philippines Inc. (IQOR) July 2018 – December 23, 2018 Content Moderator and Email Support (Zendesk) | Lizardbear Tasking Inc. June 2018 - July 2018 Customer Service Representative (Zendesk) | Lizardbear Tasking Inc. October 2017 - June 2018 Sales Support Representative (Live Chat) | RMS Collect Inc. (Alorica) May 2017 - October 2017 My role is to answer customer inquiry about the services that we offer (Triple Play, Cable, Home Phone and Internet) and make a sale. ISM 2 | VXI Global March 2017 - May 2017 I handled billing from a popular telecommunication in the USA. My role is to answer customer inquiry and provide excellent customer service to our customers. Customer Service Representative (Movers) | Telstra powered by Teletech February 2017 - April 2017 My role is to assist customers to move their equipment in their new address. Customer Support using Zendesk (Email and Phone Support) | Concentrix July 2016 - December 2016 I handled one of the most popular ride sharing application in the US. My role is to answer customers' questions, complaints and suggestions. I am also responsible of calling the restaurant who delivers food if in case there is a delay. I am also responsible for calling the customers if in case that the delivery man failed to reach them. Technical Support Representative and Business Application | Convergys Philippines December 2014 - June 2016 I handled Intuit Quickbooks. I know how to use Quickbooks Pro, Premier and Quickbooks Online. From installation to business application.