QUEENIE ALNAS
GOAL-DRIVEN VA: ADMIN + CUSTOMER SUPPORT CHAMP
PROFESSIONAL SUMMARY
Experienced Virtual Assistant with a proven track record in delivering
high-level support and exceptional customer service.
Recognized for reliability, strong attention to detail, and a
commitment to delivering results that make a real impact. Offers
consistent, long-term support with a practical, goal-driven mindset.
EDUCATION
TARLAC STATE UNIVERSITY
Bachelor of Arts in
English Language Studies
EXPERTISE
ADMIN Task
Email, Calendar and File
Management. Plaaning and
Scheduling
CRM Tools
SAP, Slack, AppFolio,
Salesforce, HubSpot, Trello,
Asana, Zoho, Zendesk, Call
tools, Ari, Ring Central,
Monday, Kaluza.
Customer Support
Voice, Live Chat & Email.
REFERENCES
TEAM BTHE3 (PREVIOUS EMPLOYER)-Rogelio Hernandez-Flores
Previous Employer-
WORK EXPERIENCE (FULLTIME)
EXECUTIVE ASSISTANT |-
PASCUAL, FELICIANO, SANTOS, BERNARDO & CO., CPAS
Provided comprehensive administrative support—
including clerical tasks, calendar and travel
management, meeting coordination, and customer
service—while collaborating with senior staff to ensure
efficient daily operations and delivering prompt,
professional assistance to prospective clients.
SENIOR PROCESS ASSOCIATE | 2023 - 2025
TATA CONSULTANCY SERVICES (AU UTILITY COMPANY)
Customer Service: Provided phone and email support,
resolved customer issues, escalated complex cases,
and maintained product expertise while promoting
relevant offerings.
Sales: Identified and pursued upselling opportunities for
electricity, solar, gas, and telecommunications services
during customer interactions.
Case Management: Managed and escalated job order
cases in SAP and Salesforce, ensuring timely resolution
of electrical, solar, and gas-related concerns.
Record Keeping: Maintained accurate records, tracked
team hours, and reviewed internal documentation to
support seamless operations.
QUEENIE ALNAS
GOAL-DRIVEN VA: ADMIN + CUSTOMER SUPPORT CHAMP
PROFESSIONAL SUMMARY
Experienced Virtual Assistant with a proven track record in delivering
high-level support and exceptional customer service.
Recognized for reliability, strong attention to detail, and a commitment
to delivering results that make a real impact. Offers consistent, longterm support with a practical, goal-driven mindset.
EDUCATION
TARLAC STATE UNIVERSITY
Bachelor of Arts in
English Language Studies
EXPERTISE
ADMIN Task
Email, Calendar and File
Management. Plaaning and
Scheduling
CRM Tools
SAP, Slack, AppFolio,
Salesforce, HubSpot, Trello,
Asana, Zoho, Zendesk, Call
tools, Ari, Ring Central, Monday,
Kaluza..
Customer Support
Voice, Live Chat & Email.
REFERENCES
TEAM BTHE3 (PREVIOUS EMPLOYER)-Rogelio Hernandez-Flores
Previous Employer-
FREELANCE / CONTRACT-BASED REMOTE WORK
TECHNICAL COMMITTE | 2019 - 2023
PACES LISCENSED CPD PROVIDER (PTR 2019)
Developed and curated educational content for technical
workshops and training sessions in collaboration with subject
matter experts, while planning and executing events using project
management tools to ensure smooth coordination and effective
delivery.
ISA/PROPERTY MANAGER ASSISTANT |-
ARKANSAS HOMES AND RENTALS
Effectively managed lease and utility-related cases,
maintenance requests using CRM tools, while executing a
structured cold-calling and follow-up strategy to enhance lead
engagement and ensure consistent client outreach.
WEB PROJECT MANAGER ASSISTANT | UPWORK
TEAM BTHE3 |-
Managed end-to-end website projects from proposal to
implementation, created detailed development documentation and
progress reports, conducted client demos, and provided
administrative support through invoicing, pricing estimates,
meeting coordination, and customer service via chat and phone to
address website-related inquiries.
VIRTUAL LEGAL ASSISTANT & SCHEDULER |-
CHOICE MEDIATION COLORADO
Provided legal administrative support by managing case-related
correspondence, including emailing court documents to clients,
witnesses, and court officials; maintained organized case files and
detailed documentation; prepared progress reports for leadership;
and handled invoicing, scheduling, and client communication to
ensure smooth coordination of legal proceedings and related
services.
