QUEENIE DEGUMA
EXECUTIVE ASSISTANT
Danao City, Cebu, Philippines |-| -
SUMMARY
Executive Assistant with extensive experience in streamlining operations, admin coordination, managing
schedules, and optimizing workflows. Skilled in tools like Asana, Notion, and Google Workspace, I excel in
enhancing efficiency, improving client communications, and delivering solutions that drive business success.
PROFESSIONAL EXPERIENCE
Administrative Coordinator, Isos Technology
April 2025 - Present
Provided comprehensive administrative support to cross-functional teams, ensuring smooth daily
operations and timely execution of key tasks.
Coordinated internal and external communications, scheduled meetings, and managed calendars to
optimize productivity and collaboration.
Maintained and organized documentation, reports, and records with high attention to detail and
confidentiality.
Assisted in project coordination by tracking deadlines, following up on deliverables, and supporting
task management through tools like Asana and Google Workspace.
Streamlined administrative workflows by implementing efficient procedures that improved internal
processes and team communication.
Admin Coordinator, OLIVIA Professional Solutions
December 2024 - March 2025
Managed onboarding for new Virtual Assistants (VAs), including orientation, tool setup, and initial
training.
Oversaw VA productivity through Hubstaff, monitoring activity levels, identifying discrepancies, and
addressing performance concerns.
Ensured compliance with HIPAA training and IT system requirements, maintaining accurate records.
Processed paystubs and timesheets, verifying accuracy, resolving discrepancies, and coordinating
payroll with relevant teams.
Facilitated daily team huddles, documented key discussions, and provided administrative support for
team operations.
Tracked admin projects, followed up on assigned tasks, and addressed VA inquiries via Slack, email,
and WhatsApp.
Assisted in talent acquisition by screening applicants and coordinating introductory meetings between
clients and VAs.
Managed bonus processing, verifying eligibility, coordinating approvals, and ensuring timely
disbursement.
Maintained efficiency in billing and payroll tracking, collaborating with multiple teams to ensure
smooth operations.
Executive Assistant, Insert Affiliate
October 2024 - Present
Conducted research on lead generation strategies across Reddit, Quora, Twitter, and email to
enhance client acquisition.
Managed and organized lead data using Excel for efficient tracking.
Assisted with personal tasks, including research and travel arrangements.
Created content to support marketing and engagement efforts.
May 2024 - Present
Executive Assistant, PartyVids360
Managed email communications with prospective clients, ensuring timely and effective
correspondence to foster positive relationships.
Developed customized emails tailored to client needs, enhancing client engagement and satisfaction.
Coordinated and executed personal tasks for clients, demonstrating exceptional organizational skills
and attention to detail.
Conducted research and created personal tasks, showcasing proactive problem-solving abilities and
support for client's personal errands.
Executive Assistant, Daysium
December 2023 - July 2024
Formulated and executed comprehensive Standard Operating Procedures (SOPs) utilizing Google
Docs, significantly enhancing operational efficiency through streamlined implementation with Notion
and Asana.
Led the charge in social media management, significantly elevating online community engagement
through strategic content creation utilizing Canva and effective reposting techniques.
Served as a liaison with web developers, spearheading website enhancements and content updates
via WordPress, which resulted in a notable increase in web traffic and user engagement.
Technical Advisor, Concentrix
August 2023 - December 2023
Boosted client satisfaction through expert technical support for QuickBooks Online, significantly
enhancing problem-solving capabilities.
Achieved a reduction in email response times by streamlining support processes, leveraging
communication strategies and technical knowledge.
Excelled in adaptability and technical support, resolving numerous technical issues weekly, markedly
increasing client retention.
SKILLS
ADMINISTRATIVE &
COORDINATION
Onboarding &
training new team
members
Timesheet and
payroll processing
Compliance tracking
(HIPAA, IT system
check-ins)
Monitoring
productivity and
performance
analysis (Hubstaff)
Project tracking and
follow-ups
Documentation and
record-keeping
Scheduling and
coordination
RESEARCH & DATA
MANAGEMENT
Lead generation
research (Reddit,
Quora, Twitter,
email)
Excel
spreadsheet
management for
lead tracking
Market and
competitor
research
Data verification
and accuracy
checks
COMMUNICATION &
CLIENT RELATIONS
Managed email
communications
with prospective
clients
Developed
customized emails
to enhance client
engagement
Email and
document
management for
clients and VAs
Handling inquiries
via Slack, email,
and WhatsApp
Coordinating client
and VA
introductions
Addressing
performance and
compliance
concerns with VAs
Reporting issues
and providing
guidance on
productivity
improvements
CONTENT CREATION TALENT ACQUISITION
& SOCIAL MEDIA
& HR
Creating
Screening
candidate
marketing
applications
content for
Scheduling and
client
conducting initial
acquisition
interviews
Designing
Assisting with
content artwork
onboarding and
training new hires
via Canva
Identifying
Managing social
discrepancies in
media
payroll, time
engagement
tracking, and
strategies
productivity
Writing and
Investigating and
resolving VA
distributing
concerns (time
important
tracking, billing
documents
issues)
Update
Analyzing
websites using
productivity
WordPress and
trends and making
recommendations
Elementor
for efficiency
EDUCATION
Bachelor of Secondary Education - Major in Social Studies
Cebu Technological University - Danao Campus
ADDITIONAL INFORMATION
Magic Assistant Training Program November 2024
Licensed Professional Teacher (PRC) - September 2023
TEFL Certified - August 2024
HubSpot Email Marketing Certified - January 16, 2024
HubSpot Sales Software Certification December 22, 2023
Introduction to GDPR Regulation (CI) - May 01, 2024
Delivering a world-class customer support experience (Intercom) - March 2024
Workflows Introduction (Intercom) March 2024
Setting up Intecom for business - March 2024
Providing a great customer support experience - March 2024
August 2019 - June 2023
