Queenie Ann Taghoy

ENGR. QUEENIE ANN TAGHOY ASSISTANT MANAGER/INDUSTRIAL ENGINEER WORK EXPERIENCE CONTACT DETAILS ASSISTANT MANAGER Mobile: - Optum Global Solutions | 2019- Present - Manages a team of 15-20 heads ensuring quality, efficiency and good customer service. Also Ibabao Marigondon, Lapu-Lapu City, 6015 works on site wide projects for process improvement. TEAM LEADER PERSONAL PROFILE Cognizant Technology Solutions | 2018 – 2019 An Industrial Engineer by profession who has which was our main site in the Philippines. been applying skills in team management and data analysis for performance and process improvement. Managed Cebu site as a BCP. Worked remotely with other managers who handles Manila site ASSISTANT MANAGER Optum Global Solutions |- Manages a team of 15-20 heads ensuring quality, efficiency and good customer service. Also AREAS OF EXPERTISE Team Management works on site wide projects for process improvement. PROCESS TRAINER Data Analysis Optum Global Solutions | May 2014-Nov 2014 Customer Service Managed Cebu site as a BCP. Worked remotely with other managers who handles Manila site OTHER SKILLS Proficient in written and oral communication in English which was our main site in the Philippines. CUSTOMER SERVICE REPRESENTATIVE Optum Global Solutions | Nov 2014- May 2014 Handled customer's billing concerns and queries. Also did website troubleshooting and navigation walk through. Efficient in handling a team Effective in mentoring potential agents and MARKET RESEARCHER new supervisors Survey Sampling International | 2011 – 2014 Proficient in MS Office Excellent Interpersonal skills Did outbound calls for market research. Projects were more on customer service, political surveys, purchasing power and banking. Possesses strong logical and analytical abilities as well as quantitative reasoning skills TRAININGS AND SEMINARS Detail-oriented with strong product concern Very much willing to learn MANAGER ALPHA TRAINING III | Waterfont Hotel, 2020 MANAGER ALPHA TRAINING II | Waterfont Hotel, 2017 BAHAVIORAL ANALYTICS TRAINING | Optum Global Solutions, 2017 AWARDS HELIOS ESCALATION CERTIFICATION | Optum Global Solutions, 2016 ESCALIBER TRAINING | Optum Global Solutions, 2016 Managerial Excellence Award | May 2020 MANAGER ALPHA TRAINING I | Radisson Blu, 2016 100% Manager Effectiveness | 2017 OCCUPATIONAL SAFETY AND HEALTH RESCUE TRAINING | University Team United Award | Quarter 1 2017 of San Carlos-Technological Center Zero Atrition Champion | Quarter 1 2017 FACILITATOR'S SKILLS DEVELOPMENT PROGRAM | Optum Global Reliability Champion | Quarter 2 2017 Solutions, 2015 Managerial Excellence Award | Nov 2016 Managerial Excellence Award | Jan 2017 Managerial Excellence Award | Feb 2017 EDUCATION Managerial Excellence Award | Mar 2017 University of San Carlos Managerial Excellence Award | May 2017 Bachelor of Science in Industrial Engineering, 2017 Managerial Excellence Award | Jun 2017 Team Spirit Award | November 2016 Team Spirit Award | January 2017 Team Spirit Award | February 2017 Team Spirit Award | June 2017 Saint Alphonsus Catholic School Graduated Class of 2009