#184 San Pedro, Sta. Ana, Pampanga
Mobile number: -
email address:-
Queenie Ann Aguinaldo Balatbat
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Objective
Entry level position consistent with my personality, abilities, skills, values,
interests, academic training and working experiences.
Work Experiences
August 2017 – January 2018
Customer Service Consultant/VA
Calling Australian office based employees to invite them to attend
masterclass / conference to be held in Australia.
Receiving incoming calls for possible concern and query.
Managing google sheets about events enquiries.
Processing invoice for those who registered the event and also can
process payment thru credit crd in behalf of the client.
Follow-up calls for those unpaid invoices.
Making calls also for Singapore and Malaysia event.
Researching a certain individual on their specific details such as email
address, names, phone number, company name and job title thru
Google and Hubspot.
Sending invitation emails.
Reporting to the Manager for the updates and feedback by the client.
July 2 – July 30, 2017
Customer Service Rep./VA
under Clinimed
Doing outbound calls to generate lead sales to talk with American
senior citizen
Collating the specific details for them to purchase medicines for them.
June 26 – July 1, 2017
Appointment Setter/Customer Service Rep./VA
under Advanced Lead Generation System
Doing outbound calls to generate lead sales for janitorial services.
It’s a keen understanding on the purpose of the company on how to
deliver the program and get a deal from the US offices.
It is under Upwork job posted. (so far, so good)
March 2017 – June 2017 Teletech Inc.
Customer Service Representative (T-Mobile account)
Receiving calls from customers from all over America.
Handling queries about T-mobile line service, phones, basic
troubleshooting, bill inquiry, receiving payments, setting up payment
arrangement, shipment and tracking concerns, do unlocking phones.
Handling issues about disputes and adjustments, making follow up
calls.
July 2013 – March 2017 Central Luzon Cable Television Network Inc.
Senior Treasury Assistant / Admin Assistant
Responsible for issuance of Original Receipt of the subscribers'
payment of the company.
Filing of cash and check deposits of the company.
Safe-keeps the cash and check payment of the subscribers on the vault.
Doing reports like Daily Collection Report and Summary of Monthly
Collection in both subsidiaries (Cable & Internet) to be submitted to
the Head Office.
Serves as Alternate Customer Service Representative when the CSR
is on leave.
April 2013 – August 2013 Philip Morris Fortune Tobacco Corporation
Area Coordinator / Field Merchandising Supervisor (FMS)
• Handles the whole Pampanga outlets that were tied up with Philip
Morris.
• Monitors the weekly inventory reports and stocks of its respective
outlet.
• Handles also Eight Merchandisers who are responsible for the
cleanliness of the kiosk, replenishment & planogram.
• Responsible for checking of the Daily Time Record of each
Merchandiser.
• Check and assess the evaluation of the performance of the
Merchandiser for the continual of his contract.
• Do the Payroll of the whole team.
March 2012 – March 2013 CINTA Skin Care Clinic and SPA
Office Staff ? Admin
Do the proposals for the improvement of Sales of the company.
Initiates the saturation and flyering in a specific area.
Do also the proposal lay outs to be displayed for a marketing strategy.
Do the Daily Time Record of the employees.
Do also the encashments thru different banks.
Initializing the lay outs for the upcoming promo of the branch.
Serves also as the alternate Receptionist
November 2010- January 15, 2012 Philip Morris Fortune Tobacco Corporation
Area Coordinator / Field Merchandising Supervisor (FMS)
Handles the whole Pampanga outlets that were tied up with Philip
Morris.
Monitors the weekly inventory reports and stocks of its respective
outlet.
Handles also Eight Merchandisers who are responsible for the
cleanliness of the kiosk, replenishment & planogram.
Responsible for checking of the Daily Time Record of each
Merchandiser.
Check and assess the evaluation of the performance of the
Merchandiser for the continual of his contract.
Do the Payroll of the whole team.
August 2010 - November 2010 Waltermart Supermarket Inc.
Team Leader
Responsible for monitoring the Customer Service Level and Supplier's
Service Level at the Sales Operations.
Responsible for the performance evaluation of the merchandisers and
their duties and responsibilities.
Filing of documents of the Return To Vendor to monitor the supplies
that were being damaged.
Do the selling techniques to increase the sales of the store respectively.
Assists the customer's needs on the selling area and on the Customer
Service area for their concerns and suggestions.
The Supermarket itself has its International Grocer’s Alliance (IGA)
Standard, responsible also for checking its standards for IGA.
July 2007 – December 2009 Carmix, Inc.
Cashier/Sales Admin.
Receives cash and checks upon payment of the clients and affiliates.
Make sure the cash/checks were deposited.
Create the Daily Cash Report.
Responsible for issuance of cash.
Prepares the Financing documents of the valued clients.
Prepares the sales incentives of the sales executives.
Monitors the proceeds to be collected.
Prepares the Daily Time Record and payroll report.
Prepares the SSS, Philhealth and Pag-ibig remittances.
January 2007 – May 2007 AMA Computer Learning Center CSFP
Admission Officer
Meets the target of the incoming students.
Do the marketing strategy for the secondary schools.
Conducts seminar for four-year student.
Coordinates with School Director for the activity of the day.
Communicates to students who violates the school policies.
Attends on the enrollment day.
May 2006 – October 2006 Boardwalk Ventures, Inc. CSFP
Customer Service Representative
Conducts seminar to the dealers.
Attends to the concerns and suggestions of the dealers.
Makes the report for the items that are being returned.
Reports to the Branch Head for the day.
April 2004 – August 2004 Bank of Florida Sta. Ana Branch Pampanga
Encoder
Encodes the depositor's information and signature.
Files the scanned signature form for the upgrading system of the
company.
June 2003 – March 2004 Datelcom Corporation Dau, Mabalacat
Customer Service Representative
Responsible for concerns and complaints of the customers.
Accepts the incoming calls.
Files the billing and disconnections of telephone service.
1999 – 2003 University of the Assumption City of San Fernando,
Education
Pampanga
Bachelor of Science in Commerce major in Computer Science
Interests
Kabalikat Member, playing badminton, gardening, cooking, computers,
dogs
Personal Data
Nickname:
Birthday:
Status:
Religion:
Height:5'4”
Weight:
Nationality:
Language:
Quin
May 29, 1982
Separated
Roman Catholic
115 lbs.
Filipino
Tagalog, Kapampangan, English
References
Lorraine Bertillo
Mandaluyong City
Call Center Agent
Contact Number:-
Mary Ann Cuyugan
City of San Fernando, Pampanga
Contact Number:-
Jhonathan Llaneta
Bacolor, Pampanga
Call Center Agent
Contact Number:-
I attest that the information contained herein is true to my knowledge.
____________________________
Queenie Ann Aguinaldo Balatbat
