Queenette Okereke

QUEENETTE EBERECHUKWU OKEREKE Customer Service Representative | Virtual Support 📍 Remote PROFESSIONAL SUMMARY Customer-focused Customer Service Representative with approximately one year of experience providing chat, email, and phone support in remote environments. Skilled in handling customer inquiries, resolving issues professionally, and maintaining accurate records. A fast learner, reliable team player, and detail-oriented professional eager to grow in a supportive, training-focused role. I am comfortable working in remote and fast-paced environments and open to training and learning new tools quickly. I have a strong work ethic and positive attitude! CORE SKILLS ●​ Customer Service & Support ●​ Chat & Email Support ●​ Customer Communication ●​ Issue Resolution ●​ Data Entry ●​ Google Workspace (Docs, Sheets, Gmail) ●​ Time Management ●​ Attention to Detail ●​ Task & Follow-up Management ●​ Remote Work Discipline PROFESSIONAL EXPERIENCE Rose and Fabrics Fashion House Customer Service Representative Remote | Contract December 2024 – November 2025 ●​ Responded to customer inquiries via chat, email, and phone in a professional and timely manner ●​ Assisted customers with questions, complaints, and general support needs ●​ Maintained accurate customer records and updated information in internal systems ●​ Followed up on unresolved issues to ensure customer satisfaction ●​ Provided clear communication and maintained a positive brand image ●​ Worked independently while meeting deadlines and performance expectations EDUCATION Bachelor’s Degree – Mass Communication TOOLS & TECHNOLOGY Google Workspace (Gmail, Docs, Sheets) Online Communication Tools Chat Platforms