Queeneth Nsa

NSA QUEENETH EFFIONG CUSTOMER SERVICE | SALES | ADMINISTRATIVE MAIL:- LINE:- OR- LINKEDIN: https://www.linkedin.com/in/queeneth-nsa-a31504b1 ABOUT ME A professional customer service personnel, sales expert and administrative specialist, a graduate of the prestigious Cross River University of Technology with a degree in Microbiology B.Sc., experiences from MBA Trading and Capital Investment Limited, Port Harcourt L.G council and few others. I am result oriented and will certainly add value to my prospective organization. SKILLS Customer service Microsoft office Team lead Sales analyst Excellent interpersonal skills Multi-tasking CERTIFICATION CROSS RIVER UNIVERSITY OF TECHNOLOGY, CALABAR (CRUTECH). B.Sc. Microbiology BROTHERHOOD MODEL SECONDARY SCHOOL, CALABAR, CROSS RIVER STATE. WASSCE PINCUS CONCEPT Exceptional Customer Service, Sales Effectiveness and Marketing CAREER EXPERIENCES MBA TRADING & CAPITAL INVESTMENT LIMITED Investment & Account Officer 3 years My achievements Attended to investors on how forex market trades. Kept records of investors including analyzing their investments and returns with the tenors of the investment. Weekly and monthly reconciliation of all payments and balancing of clients’ accounts. Handled accounts payable, receivable, and maintained records of investors and their respective terms. Attended to all investors complaints and enquires. Prepared relevant management and regulatory reports on periodic basis. Performed analysis of branch operations and provided recommendations for service improvement. PORT HARCOURT L.G COUNCIL, SECRETARIAT Administrative Assistant 2 years My achievements Managed office supplies and placed orders. Prepared regular reports on expenses and office budgets. Maintained and updated company databases. Provided administrative support to ensure efficient operation of the office. Prepared periodic administrative reports. Maintained a standard filing system for official documents and reviewed of the office policies and manual for compliance purposes. Answered queries by employees and clients. Maintained office calendar and scheduled appointments. Booked conference calls, and sent official emails to the customers, vendors, contractors on operational matters. CROSS RIVER WATER BOARD Industrial Training officer 6 months My achievements Took water samples from the plant daily to ensure they meet the approved quality and standard. Checked the water pressure and PH level. Kept records of daily activities at the plant. Kept records of customers’ monthly bill. Reconciliation of customers’ account on monthly basis. TRANSCOP Sales Representative 1 year My achievements Presented, promoted, and sold company’s products to existing and prospective customers. Supplied management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. Performed cost-benefit and needs analysis of potential and existing customers to meet their needs. Established, developed, and maintained positive business and customer relationships. Expedite the resolution of customer problems and complaints to maximize satisfaction. Achieved sales targets and outcomes within schedule. Analyzed market potentials, tracked sales and status reports. Kept abreast of best practices and promotional trends. Continuously improved through feedback. BIO-DATA Sex: Female Marital status: Single Nationality: Nigerian Address: Lagos REFERENCE: AVAILABLE ON REQUEST