Queen Virginia Ogunmokun

QUEEN VIRGINIA OGUNMOKUN HILTOP STREET IKEJA, LAGOS NIGERIA Phone: - E-mail:-Linkedin Address: www.linkedin.com/in/queenogunmokun PROFESSIONAL SUMMARY Proactive and Professional Customer service Representative, Virtual assistance, coupled with great and proficient experience in sale and marketing. Offering excellent skills and great interpersonal relationships, with good working knowledge of Office Administration, E-Commerce and digital marketing, ability to manage multiple tasks with a positive attitude. Versatile and experienced in diverse measures that enhance on time productivity. Skilled in providing healthy clients relationship and customer support, resolving complaints and developing great relationships to enhance all round business growth . Education DIPLOMA IN BUSINESS ADMINISTRATION AND MANAGEMENT (INTERLINK POLYTHECNIC -) IT SUPPORT SKILLS (DIGITAL WITCH SUPPORT COMMUNITY_-) Experience CUSTOMER SERVICE REPRESENTATIVE (Jan/2021 – Jan/2023) HILTON CONTRACTORS • Manage multiple calls at a time to attend to customer inquiries and resolve complaints by listening to customers questions and concerns in order to provide adequate responses/answers. • Identify and assess customer needs to achieve satisfaction and maintain a healthy relationship. • Provides information and advice about products and services to enhance sales. • Make product recommendations or services to customers based on their needs and recommendations. • Maintain customer account and record account information. SKILLS: • Proficient in Customer service relationship.  Resume: QUEEN VIRGINIA OGUNMOKUN • Administration skills. • Customer loyalty and experience. • Customer Retention. • Customer service Management. • Time Management. • Social media management. • Sales management. • E-Commerce and Digital marketing skills. • Microsoft office proficiency. • Excellent written and verbal Communication skills with great knowledge in report and research findings. • Great attention to details. • Versatile in Time tracking, Bookkeeping and Appointment scheduling.  Page 2 | [Type your phone number]