Queen Princess Narditha C. Cruz

Queen Princess Narditha C. Cruz Email:-LinkedIn: linkedin.com/in/queencez16 OnlineJobs.ph Profile: https://www.onlinejobs.ph/jobseekers/info/125031 Objective: I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities. PROFESSIONAL SKILLS: ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Shopify Expert (Web Design and Administration) Team Management Oberlo Expert Social Media Management Expert Virtual Assistant Rockstar Customer Service and Technical Support Proficient in Canva and Hootsuite Basic Knowledge in Mailchimp Zendesk Expert Proficient in Google Docs Proficient in Asana Strong Email Organization Experience in drop shipping, online arbitrage, basic SEO, eBay and Amazon listing Proficient in Advertising and Marketing Highly skilled with MS Programs. Highly skilled with CRM like Siebel, Auto Responder Sonar, HappyFox, Upwork Tracker, Teamviewer, Oracle, iMarketsLive CRM Basic knowledge in Video Editing, Adobe Photoshop, Illustrator, Flash, Soundbooth, Adobe Premiere and basic computer applications Strong determination in chosen field Highly organized and dedicated, with a positive attitude Able to handle multiple assignments under pressure and constantly meet deadlines Excellent written, oral, and interpersonal skills Thrives on working in a challenging environment Work Experience: Friis Wilson Ltd. - Shopify Specialist (December 2017-March 30, 2018) ➢ ➢ ➢ ➢ ➢ Website Development for www.calminbreath.com and www.calmingbreath.fr Software Research Landing Page Builder Inventory Management Admin Tasks Volume Media Solutions, LLC- Team Lead/Virtual Assistant (March 2017-December 2017) ➢ Handling support team ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Handling three apparel stores Evaluating employees performance Training new employees Organizing daily task Fulfilling orders and payments Distributing task to support team. Work Validation Override links in Oberlo and Shopify Social Media Management Updating Oberlo and Shopify products Finding new vendor for Oberlo links Importing new items in Shopify and Oberlo Processing manual orders/re-order products in Oberlo Processing Refunds, Discounts and Cancellation of orders in Shopify Submitting Shopify Chargebacks Processing Dispute with different kind of vendors in Aliexpress Updating Order information in Shopify Editing product and Ambassador's photos (Photoshop) Managing multiple email accounts Upwork-Freelancer (April 2016-Dec 2016) Profile: http://www.upwork.com/o/profiles/users/_~01abb6f71f2c8dc0cd/ AT&T Uverse –Technical Support Specialist (November 12, 2013 – September 16, 2014) Convergys Makati City ➢ ➢ ➢ Answers to customer inquiries. Resolves billing issues. Updates customer account as requested. Software and hardware troubleshooting. Apple – Customer Service Representative (November 14, 2011- April 2013) Affiliated Computer Services, Inc Pasay City ➢ ➢ ➢ Answers to customer inquiries. Resolves billing issues. Updates customer account as requested. Software and hardware troubleshooting. Indemnity – Customer Service Representative (January 15 – September 17, 2011) APAC Customer Services AlabangMuntinlupa City ➢ ➢ ➢ Answers to clients inquiries. Resolves claim issues. Updates customer account as requested. Mastec–Customer Service Specialist (February 02, 2009–September 30, 2010) Convergys Makati City ➢ ➢ Answers to technician inquiries. Updating route request ➢ Updates technician’s account as requested. Pharmacy– Inbound/Outbound Sales Representative (February 22 – December 2008) Ascend Asia Worldwide Makati City ➢ ➢ ➢ Answers to customer’s inquiries. Up selling Updates customer’s account as requested. Internship: July 31- September 24, 2013 Presidential Communications Operations Office News and Information Bureau PCOO-NIB Building, Malacañang Compound, Malacañang, Manila Recognition: Top Agent (April 2014) Convergys Makati City Top Advisor (February 2012) Affiliated Computer Services, Inc Pasay City Top Agent (June 2014) Convergys Makati City 100% Accuracy (Aug, 11 – Aug 25, 2007) HRD (S) PTE., LTD Rosario Cavite Educational Attainment: College: Bachelors of Arts Major in Mass Communication with specialization in Advertising -) Lyceum of the Philippines University Manila High School: Saint Gregory Academy -) Indang, Cavite Grade School: DBB-E Elementary School -) Dasmariñas, Cavite Affiliations: Member: World Mission Church 2002- Present Seminars Attended: Participant–Digital Arts Vector X Vexel (September 2014) Lyceum of the Philippines University Manila Participant–Legal Talk: Beyond Borders (August 2006) Lyceum of the Philippines University Manila Participant– Student Advertising Congress 2nd Leg (September 2006) Lyceum of the Philippines University Manila Character References: Prof. Rosemarie Arhlene Evangelista Ampil – Lyceum of the Philippines University Contact info: - Mr. Ryan Hontiveros – Lyceum of the Philippines University Contact info:-ChristabelVillar – Quality Analyst ACS Xerox Co. Contact info:- I hereby declare that the above information is true and correct to the best of my knowledge. Queen Princess C. Cruz