Queen Orok

Detailed and Reliable Customer Service & Support Representative with proven experience in delivering high-quality

support via inbound calls, emails and chats, resolving inquiries and managing client interactions in fast-paced

environments. Skilled in handling high-volume requests, maintaining accurate records and providing timely, solution-

driven communication.

Demonstrated success in improving response efficiency by 20% and reducing documentation errors by 60% through

structured workflows. Proficient in Zendesk, Google Workspace, and Microsoft Office, with the flexibility to work

across U.S. and global time zones.

My Key achievements include:

 Improved customer response time by 20% by implementing structured follow-up systems

• Increased customer satisfaction through clear communication and proactive support

• Improved call handling efficiency by 20% by using structured call flows and CRM documentation

• Maintained accurate CRM records of calls, messages and customer interactions

• Worked independently in a remote setting, consistently meeting daily and weekly performance targets

• Managed 30+ weekly inbound and outbound customer interactions, ensuring prompt resolution.

My areas of expertise include:

• Inbound & Outbound Customer Support

• Email, Phone & Chat Support

• Inquiry Handling & Issue Resolution

• Complaint Handling & Escalation

• CRM Documentation & Follow-ups

• Customer Retention & Relationship Building

• Time Management & Multitasking

• Remote Work Discipline

• Professional English Communication

• Tools: Zendesk, Google Workspace, Microsoft Office, Zoom