QUEEN ONYEUKWU
Lagos, Nigeria
Results-driven Administrative Professional with 8+ years of experience in office management, HR
support, and sales operations. Proven track record of improving organizational efficiency by 40%
through digital filing systems and process optimization. Skilled in Google Workspace and HubSpot
CRM, with a focus on accurate record-keeping and executive support.
CORE COMPETENCE
● Administration: Digital Filing Systems, Payroll Auditing, Mail Dispatching, Memo Writing.
● Technical Tools: Google Workspace, Microsoft Office, HubSpot CRM.
● Soft Skills: Problem Solving, Time Management, Flexibility, Teamwork
PROFESSIONAL EXPERIENCE
Infinity Concepts Int’l Ltd | Apapa Lagos State | August 2020 – Present
Post Held: Administrative Officer
Key Responsibilities:
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Improved organizational efficiency by 40% by managing incoming mail and implementing a digital
filing system that ensured secure documentation of confidential records.
Strengthened inter-departmental communication by dispatching over 200 confidential letters monthly
within and outside the organization, ensuring 100% timely delivery.
Ensured accurate payroll accountability by preparing monthly audit reports for non-pensionable staff,
reducing reconciliation errors by 30%.
Increased operational responsiveness by disseminating key management updates and distributing
essential materials to over 150 staff members across all departments.
Streamlined internal communication by preparing memos and internal newsletters that improved
organizational information flow and reduced clarification requests by 25%.
Supported executive decision-making by submitting monthly sales reports to the Managing Director,
enabling timely review and improved sales forecasting accuracy by 15%
Jbase Finance Hub | Apapa, Lagos State | November 2018 – July 2020
Post Held: Direct Sales Executive
Key Responsibilities:
● Approved qualified loan applications with 98% accuracy by analyzing clients’ financial status and
determining their repayment feasibility.
● Increased loan uptake by 35% by advising clients on borrowing capacity and providing personalized
financial guidance aligned with their income levels.
● Achieved 100% customer satisfaction ratings by promptly addressing client needs and processing loan
requests for salary earners within agreed timelines.
● Drove a 40% growth in monthly loan sales by conducting targeted sales visits across Lagos and
effectively pitching loan products to qualified prospects.
● Expanded product visibility by attending industry exhibitions and conferences, resulting in a 20%
increase in qualified leads.
● Consistently met and exceeded monthly sales targets by monitoring performance trends, refining sales
strategies, and prioritizing high-quality leads.
Yusmak Logistics | Apapa, Lagos State | January 2016 – September 2018
Post Held: Administrative / HR Assistant
Key Responsibilities:
● Improved document accessibility by 40% as measured by faster retrieval and reduced filing errors by
reorganizing and properly digitizing confidential records and weekly reports.
● Enhanced administrative efficiency by 30% as measured by timely completion of office tasks by
performing general office duties, coordinating schedules, and managing both internal and external
correspondence.
● Accelerated license renewal processing by 25% as measured by reduced turnaround time by assisting in
the documentation and submission required for Nigerian Customs capturing license renewals.
● Increased communication accuracy and tracking by 50% as measured by reduced missing or unlogged
documents by recording all incoming and outgoing letters using a structured documentation system.
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Improved client response time by 35% as measured by faster feedback cycles by drafting and sending
prompt emails to clients regarding the status of their Customs applications.
CERTIFICATIONS &TRAINING
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Virtual Assistant Training | ALX Africa(2025)
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IT Support Skills | Digital Witch(2025)
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Higher National Diploma(HND) | Yaba College of Technology(2018)
