Queen Inyene Udoh

QUEEN UDOH Lasisi Ajibade Street, Lagos, Nigeria | --| LinkedIn/in/queenudoh SUMMARY Tech-savvy Virtual Assistant with experience in providing exceptional administrative support to businesses Skilled in calendar management, email organisation, travel arrangement, data entry, and project management EDUCATION Heritage Polytechnic – Eket, Akwa-Ibom NigeriaSeptember 2012 – September 2014 HND, Accounting WORK EXPERIENCE Administrative Assistant May 2021 - Present Swanky Stores – Abuja, Nigeria Handle bookkeeping and complete an average of 50+ word processing tasks and document creations per month, ensuring all tasks are completed within deadlines and maintaining organized records for efficient data management. Handle and respond to an average of 50+ customer emails and phone calls daily, ensuring a response time of under 24 hours to maintain high customer satisfaction. TelemarketerJanuary 2019 - May 2020 VIP Express Tourism Limited – Lagos, Nigeria Successfully manage and schedule an average of 30+ appointments and travel arrangements per week, utilizing tools such as Google Calendar to maintain optimal organization and punctuality. Executed outbound calls to prospective clients prompting various travel packages and services increasing sales by 20% Virtual AssistantFebruary 2017 - August 2024 Billionaire Realtors Group – Lagos, Nigeria Managed a database of 500+ clients, ensuring 95% data accuracy and 90% client satisfaction rating through timely responses and effective communication Provide administrative support to 10+ realtors, handling 50+ tasks per week, including calendar management, email management, and document preparation, with a 99% completion rate and 24-hour turnaround time Coordinate 20+ virtual property showings per week, resulting in a 25% conversion rate to in-person viewings and a 10% increase in sales VOLUNTEER EXPERIENCE Victoria Crest Homes, Lagos Nigeria April 2023 Supervised event setup and logistics to ensure smooth execution Coordinated guest registration and welcome process for a large-scale real estate conference Provided exceptional customer service to attendees, enhancing the overall conference experience SKILLS Verbal and Communication Organisation|Administstive Microsoft Office| Google Suites Customer support Travel Arrangement Project Management LANGUAGES Ibibio - Native Yoruba - Native English - Conversational French - Conversational