Contact- (Mobile)-
www.linkedin.com/in/
queenestherudeh (LinkedIn)
Top Skills
Telecommunications
Lead Generation
Customer Service Representatives
Certifications
IT Skills Training
Queen-Esther Udeh
Customer Success Manager || Lead Generation Specialist || Sales
Rep.
Enugu State, Nigeria
Summary
A passionate visual assistant that specializes in building strong
relationships and driving customer satisfaction. With a focus on
understanding client needs, I work to ensure they maximize the
value of our solutions, resulting in enhanced customer retention and
growth. My proactive approach to problem-solving and passion for
delivering exceptional service helps clients achieve their goals, while
consistently contributing to the success of the organization
Experience
Digital Witch Support Community
Customer Success Manager
May 2024 - Present (4 months)
Lagos State, Nigeria
• CRM Tools: HubSpot, Intercom, Zendesk, Salesforce, Freshdesk
• Communication & Collaboration: Slack, MS Teams
• Project Management: Asana, Trello
• Sales Tools: Apollo, Lemlist
• Appointment Scheduling: Calendly, ClickUp
Access Computers Partners Ltd
Sales Manager
February 2021 - July 2023 (2 years 6 months)
Lagos State, Nigeria
• Developed and implemented sales strategies that consistently exceeded
revenue targets.
• Led and mentored a team of sales professionals, fostering a highperformance culture focused on customer service.
• Cultivated strong relationships with customers, ensuring high satisfaction and
repeat business.
• Managed inventory levels, coordinated with suppliers, and ensured the
availability of in-demand products.
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• Monitored sales performance through detailed analysis and reporting to drive
informed decision-making.
• Conducted market analysis to stay ahead of industry trends and maintain a
competitive edge.
• Managed the store’s sales budget, including forecasting and controlling
expenses to maximize profitability.
• Collaborated with marketing to plan and execute effective promotions and
advertising campaigns.
• Resolved escalated customer issues, ensuring prompt and satisfactory
outcomes.
• Ensured compliance with company policies, legal regulations, and industry
standards.
Education
Institute of Management Technology, Enugu
Higher National Diploma, Microbiology, General · (November
2019 - September 2023)
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