Queen Eboweme

QUEEN EBOWEME OMONKHEFE Virtual Assistant | Executive & Administrative Support PROFESSIONAL SUMMARY Results-driven Virtual Assistant with 1.5+ years of experience delivering high-impact administrative, executive, and healthcare support in fully remote environments. Proven track record of managing 20+ daily executive priorities, coordinating 30+ weekly appointments, and achieving a 95% first-response resolution rate. Proficient with leading CRM, project management, and communication platforms. Committed to reducing operational friction, improving team productivity, and delivering exceptional stakeholder experiences. WORK EXPERIENCE Executive Virtual Assistant | Tech Startup (Remote) | March 2025 – Present ▪ ▪ ▪ ▪ ▪ Managed executive email inbox and calendar end-to-end, triaging and resolving 20+ high-priority tasks daily with zero missed deadlines across a 6-month period. Streamlined project coordination and team meeting scheduling, driving a 25% improvement in crossfunctional workflow efficiency within the first 60 days. Handled multi-channel customer inquiries (email & chat) via CRM platforms, achieving a 95% first-response resolution rate and reducing escalations by an estimated 30%. Built and maintained structured SOPs, internal process documentation, and stakeholder reports that reduced onboarding time for new team members by improving knowledge transfer. Leveraged Trello and Asana to track 15+ concurrent project tasks weekly, ensuring 100% on-time delivery of team deliverables. Medical Virtual Assistant | Healthcare Facility (Remote) | July 2024 – February 2025 ▪ ▪ ▪ ▪ ▪ Orchestrated patient scheduling for 30+ weekly appointments across multiple providers, cutting average patient wait time by 15% through optimized calendar management. Maintained 100% compliance with documentation and operational protocols across all patient records, reports, and administrative filings — zero audit discrepancies recorded. Conducted targeted research on wellness programs, patient care pathways, and medical resources, delivering actionable briefs that supported clinical operations. Managed high-volume patient inquiries and follow-ups across email and phone, ensuring seamless day-today operations and a consistently positive patient experience. Reduced administrative backlog by 20% through proactive task prioritization and implementation of a structured follow-up tracking system. CORE SKILLS & TOOLS CRM & Support: HubSpot, Freshdesk, Zendesk Project Management: Trello, Asana, Monday.com Communication: Slack, Zoom, Microsoft Teams, Google Meet File & Data Management: Google Drive, Dropbox, Google Workspace Soft Skills: Executive Communication, Calendar & Inbox Management, Attention to Detail, Time Management, Customer Service, Team Collaboration EDUCATION Bachelor of Science, Human Physiology Ambrose Alli University, Edo State | Graduated: 2024 CERTIFICATIONS ▪ ▪ ▪ Technical Support Fundamentals — Coursera Virtual Assistant Certification — ALX Africa Customer Service: Call, Email & Chat — LinkedIn Learning