Queen Akunne

Queen Onyebuchi-Akunne- http://www.linkedin.com/in/queen-marizu-PRODUCT OWNER I am a results-driven Product Owner and Agile practitioner with 8+ years of comprehensive experience spanning Product Ownership, Business Analysis, Scrum Master, and ServiceNow Administrator. Expert in translating business requirements into prioritized product backlogs while facilitating Agile transformation across diverse industries. Certified in both Product Ownership and Scrum Master methodologies with demonstrated success in hybrid work environments. Skilled in stakeholder management, team facilitation, and continuous process improvement, consistently delivering complex projects through effective team coaching and collaborative leadership. ● ● ● ● SUMMARY OF QUALIFICATION ServiceNow Platform Administration Incident, Problem, Change, Knowledge, and Service Catalog Management Expert in Agile and Scrum project methodologies to drive IT initiatives Promote SAFe Agile thought leadership ● Proficient in the use of Jira ● Self-Motivated, detail-oriented, and organized ● Excellent leadership and communication skills ● Knowledgeable in Agile/Scrum development processes ● Promote a SAFe Agile mindset through the development ● Excellent communication skills, both verbal and written ● Facilitates team meetings & Iteration Planning EDUCATION Biomedical Engineering University of Lagos Akoka PGD B.TECH. Food Science and Technology Federal University of Technology Owerri SPECIALIZED TRAINING AND CERTIFICATION Micro-Certification - Integration Hub Micro-Certification - Configure the CMDB Now Assist Executive Micro Cert Micro-Certification - Predictive Intelligence Micro-Certification - Welcome to ServiceNow Certified Agile Scrum Master . Certified Product Owner/ Product Manager Business Analyst Training, Customer Service Training, Linkedin ● Product ownership experience within a software development environment. ● Exposure to project transformations ● Ability to assist with developing procedural and technical documentation. ● Experience with estimation and prioritization techniques ● Familiarity with JIRA Agile ● Project management skills within a matrix environment ● Proven ability to manage complex projects ● Self-starter capable of utilizing problem-solving solid skills, Strong organizational and communication skills ● Develop and implement innovation and design thinking ● Provide regular and open communication across the program January 2018 February 2008 - PROFESSIONAL EXPERIENCE ● ● ● ● ● ● Product Owner/ServiceNow Administrator June 2023 -Date Nestle Operational Services Multinational Lead the strategic implementation of ServiceNow to streamline production workflow management. Develop and maintain a product backlog that prioritizes manufacturing process improvements Configure ServiceNow to integrate with existing MES (Manufacturing Execution Systems) and ERP platforms Administer custom workflows that support equipment maintenance, quality control, and production planning Responsible for Product Delivery with the Technology Team, own the entire project life-cycle Serve as the bridge between shop floor operations teams and IT development resources ● ● ● ● ● ● ● Business Analyst November 2021 – April 2023 Catapult Solution Group USA Translate business needs to technical requirements. Create user stories and prioritize features. Document specifications, identify integration points, support development teams. Assess client needs, propose technology solutions, develop implementation plans. Analyze cross-functional processes, identify efficiency opportunities, coordinate IT initiatives Engage all system users to document processes, software requirements, content management and Business reports. Provide visibility on product vision and strategy to the engineering team. Coordinate and lead each stage of the feature delivery lifecycle. Manage configurations, coordinate deployments, ensure smooth transitions. Scrum Master Dutchie USA ● Facilitates all Scrum events and ensures they remain productive and time-boxed ● Coaches the team on Scrum practices and removes impediments to their progress ● Shields the development team from distractions and helps them focus on sprint goals ● Promotes agile practices across the organization and fosters cultural change ● Tracks team metrics and helps improve predictability and process efficiency ● Help resolve interpersonal conflicts within the team, facilitating difficult conversations. ● ● ● ● ● ● October 2019 – July 2021 Product Owner/Scrum Master September 2017 – August 2019 Zeed Worldwide USA Create and maintain a comprehensive product road-map that prioritizes features, enhancements, and timeless based on market demands, business objectives and customer feedback Help develop and execute an enterprise Customer Relationship Management(CRM) Strategy. Used Jira tool for gathering and managing requirements. Resolve issues and conflicts, remove barriers, and resolve minor project issues; Act as escalation point for potential conflicts between direction and project constraints Lead the team processes and seeks out best practices to fill gaps Conduct in-depth market research to identify emerging trends, competitive landscape, and potential market opportunities. Utilize both qualitative and quantitative methods to gather data, analyze customer need, and benchmark against competitors. Lead the end-to-end product development life cycle, from concept and design through to implementation and launch. Work closely with the engineering team to ensure that product features are developed according to specifications, delivered on time, and meet highquality standards. Project Manager November 2013 – May 2017 ACE Glass System, Lagos Nigeria. ● Plans and executes projects from initiation to completion, managing scope, timeline, and budget ● Leads cross-functional teams, delegates tasks, and resolves conflicts to maintain productivity. ● Monitors project metrics, tracks progress against milestones, and implements corrective actions when needed. ● Communicates with stakeholders to manage expectations and ensure alignment with project goals. ● Identifies and mitigates risks through proactive assessment and contingency planning. ● Ensures compliance with organizational policies and documents learnings for process improvement. ● ● ● ● Project Coordinator April 2010 – August 2013 Baker Water Factory, Owerri Nigeria Manages process optimization initiatives, tracks water quality metrics, coordinates cross-functional teams, and prepares performance reports. Manages regulatory reporting, coordinates sampling schedules, tracks permit renewals, and maintains compliance documentation Manages facility upgrade timelines, tracks construction progress, handles permits, and ensures regulatory compliance during implementation. Oversees installation of new treatment systems, coordinates vendor relationships, documents testing results, and facilitates operator training.