Qasir Abbas

Qasir Abbas | SAAS | FINTECH | SR. ACCOUNT EXECUTIVE | CUSTOMER SUPPORT REPRESENTATIVE I am writing to express my strong interest in the Customer Support Specialist opportunity as advertised. With a background in customer support, business development, and medical billing, I am confident that my diverse skill set and experience make me a valuable candidate for this role. Work Experience Contact- Lala Rukh Colony Chakri Road Bani Stop Rawalpindi, Punjab, 47300 Education HSSC FBISE, Islamabad Pakistan Pre Engineering Completed in 2022 Matriculation FBISE, Islamabad Pakistan Science Completed in 2018 Skill Management Skills Medical Billing Negotiation Critical Thinking Communication Skills Team Leadership Multi Tasker Awards Oct 2019 | Single Call BPO The Best Employee of the Year May 2022 | PHI Consulting LLC The Best Employee of the Year Nov 2023-Mar 2024 C2O (Cabcall Outsource SMC Private Limited) Jan 2023-Nov 2023 THE TELAXY Ptv. Ltd. Islamabad Pakistan CSS (Customer Support Specialist)+Dispatcher As a passionate Customer Support Specialist and Dispatcher at Telaxy Cab Service, I seamlessly integrate cab dispatching into our services using Autocab365 software. My role involves enhancing customer experiences by addressing inquiries, resolving issues, and optimizing software functionality. I am dedicated to fostering positive client relationships, promoting user satisfaction, and ensuring the success of our team. Efficiently coordinating cab dispatches to meet customer needs while promptly addressing driver queries, I ensure seamless operations and excellent service delivery. 2021 - 2023 PHI Consulting LLC Islamabad Pakistan 1- BDR (Business Development Representative) As a BDR, I connected with trucking industry owners, promoted fuel cards, and used communication and industry knowledge to engage prospects, build trust, and convert leads into customers, aiming to optimize fuel expenses and operational efficiency. 2- SaaS | Fintech | SR. Accounts Results-oriented Sr. Account Executive at Phi Consulting in SaaS and Fintech, using SalesForce and SalesLoft to drive revenue growth and build client partnerships, while advancing innovative sales technology. 2020 - 2021 Lal Technologies Rawalpindi Pakistan Medical Billing Specialist Dynamic Medical Billing Specialist at Lal Technologies, expert in claims processing, ensuring optimal reimbursements, and financial health for clients and the organization. Ready to deliver impactful outcomes in the future. 2017 - 2020 Single Call BPO Rawalpindi Pakistan CSR (Customer Sales Representative) Driven CSR and Team Leader at Single Call BPO, excelling in phonebased client engagement, leading high-performing teams on VICI Dialer Software, and consistently exceeding sales targets while fostering a collaborative work environment.