Qasim Shahid

QASIM SHAHID Email:-Cell:- CAREER OBJECTIVE A learning career in a competitive environment where I can improve my skills and knowledge acquired during my education. Will use my skills gained during my job for achieving company`s goal. WORKING EXPERIENCE Worked as a Customer Support Representative in Mind Bridge from 25th October, 2020 to 15th August, 2021 where I have following responsibilities  Email support for Uber Eats UKI, inbound campaign, handling customer’s issue according to the SalesForce and providing the right solution.  In depth knowledge of using Bliss, Workiz, Thumbtack and Yelp.  Practice to be Self-aware rather than Self- conscious. Worked as Sale Engineer in the Maintenance of Ground Support Equipment in dnata, Dubai from 16th January 2017 to 14th May 2020 where I have following responsibilities   Serves customers by providing product and service information and resolving product problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Well aware of the Airside Operations, Safety procedures, SOP and Work instructions. Participates in teams with other departments to create improvement in workflows that impact the preventive maintenance activities.   Worked as an Electrical Engineer in Betomatic Middle East, Sharjah from 27th December 2014 to 9th August2016, where I have following responsibilities     Dealing with customers and providing them accurate solution. Supervise the installation with Safety and Quality control. Make Power and Control drawings for operating motors according to customer demand. Dealing with clients and make logical diagrams according to their requirement. DRIVING LICENSE   Valid UAE Light vehicle driving license. Airside Driving Permit. CERTIFICATION IN EMIRATES GROUP      FUNDAMENTALS OF DANGEROUS GOODS HANDLING (CAT 8). FUNDAMENTALS OF HUMAN FACTORS IN GROUND HANDLING. AIRSIDE SAFETY. GENERAL SECURITY AWARENESS. DNATA SAFETY MANAGEMENT SYSTEM. ACADEMIC QUALIFICATIONS- BSc. Electrical Engineering University of Engineering & Technology, Lahore. Pakistan F.Sc (Pre-Engineering) SIIT College, Sialkot. Pakistan Matriculation Harvard Grammar High School, Sialkot. Pakistan CGPA: 2.92/4.0 Percentages: 87.8% Percentages: 91.1% AUTOCAD CERTIFICATION Six week training of AutoCAD (Electrical) from 7th October to 15th November 2013 at Pakistan Industrial Technical Assistance Centre. COMPUTER PROFICIENCY Microsoft Word, Microsoft Power Point, Microsoft Excel, Adobe Photoshop and Picasa. PERSONAL INFO AND SKILLS                Father’s Name SHAHID IQBAL BHATTI. Date of Birth Oct 10, 1990. Religion Islam. Marital Status Married. Residence Sialkot. Strong listener. Strong analytical skills. Have good team work. Supervise the work to finish in best possible way. Decision making & problem solving. Excellent English verbal and written communications skills. Advance level in Computer Applications. Work on challenging and developing environment. Comfortable with rotational shifts. Designed, prepared & delivered many presentations.