Qasim Jabbar

Qasim Jabbar Project Portfolio – Business Analysis & Digital Transformation 1. Control Room Telephony System – Jemena (2024–Present)    Scope: Led the RFT process for a zero-downtime, mission-critical control room telephony system replacement. Key Activities: Defined integration, security (SSO, RBAC), and compliance requirements (FIRB), aligned to Jemena’s SOE. Outcome: Delivered a robust tender pack and evaluation framework that supported executive decision-making and reduced risk of system downtime. 2. UC1 to WebEx Migration – Vocus Group -)    Scope: Migrated 14,000 B2B customers from legacy UC1 to Cisco WebEx cloud telephony. Key Activities: Led business case validation, GTM planning, digital journey mapping, and delivery coordination. Outcome: Achieved successful migration with minimal churn and improved customer satisfaction through digital onboarding enhancements. 3. In-App Personalised Offers – Latitude Financial -)    Scope: Launched Mastercard-powered Personalised Credit Linked Offers (PCLO) via the Latitude mobile app. Key Activities: Defined digital journey, collaborated with vendors and engineering teams, and facilitated agile delivery. Outcome: Delivered Phase 1 MVP to market, enabling new revenue streams and increasing customer engagement with tailored offers. 4. Community Energy Hub SaaS Enhancements – TallyIT -)    Scope: Enhanced SaaS platform supporting renewable community energy programs across VIC and SA. Key Activities: Delivered PCI-compliant payments, billing automation, and ‘MyAccount’ enhancements. Outcome: Enabled scalable support for 3,000+ battery customers; contributed to client wins and faster onboarding cycles. 5. Network Reconciliation and Automation – BlueNRG -)  Scope: Streamlined reconciliation of payments and network charges across all NEM distributors.   Key Activities: Automated financial workflows and redesigned pricing and collections processes. Outcome: Realized multi-million-dollar savings, passed independent audits, and improved billing accuracy. 6. IT/Telephony Integration – Western Health -)    Scope: Integrated Cisco and Unify telephony with nurse call and duress systems across five hospitals. Key Activities: Defined technical requirements and managed delivery across Joan Kirner $35M expansion. Outcome: Delivered seamless clinical communications and improved response times in critical care units. 7. HUB Plus CRM Transformation – Hansen Technologies -)    Scope: Modernized CRM to support churn reduction, digital CX, and payment flexibility. Key Activities: Led transformation to MS Azure, integrated third-party banking, and streamlined workflows. Outcome: Increased customer retention, reduced onboarding time, and improved selfservice adoption. 8. Power of Choice Compliance – Itron (2017)    Scope: Supported deployment of Itron’s head-end systems for metering compliance under national energy reforms. Key Activities: Managed documentation, testing coordination, and iterative delivery with clients (Citipower & Powercor). Outcome: Achieved compliance milestones on time; enabled faster integration with AEMO market systems. 9. Solar GTM Campaigns – AGL Energy (2016)    Scope: Supported rollout of solar battery sales through enhanced CRM and billing processes. Key Activities: Mapped end-to-end journeys, improved vendor engagement, and drove Agile adoption. Outcome: Accelerated GTM delivery, enhanced digital capability, and improved campaign ROI.