Putri Relegia

PUTRI RELEGIA Customer Service & Administrative Support Specialist Phone: - Email:-Location: Pekalongan, Indonesia Portfolio: putrirelegia.github.io LinkedIn: linkedin.com/in/putri-relegia-30a46018b PROFESSIONAL SUMMARY Results-driven Customer Service and Administrative Support Specialist with 3+ years of experience in healthcare, transportation, and education sectors. Proven expertise in customer support, data entry, inventory management, CRM systems, ERP software (Keysoft), and office administration. Strong communication and organizational skills with a focus on accuracy, efficiency, and customer satisfaction. PROFESSIONAL EXPERIENCE Area Service Controller – Euromedica Group, Semarang (Jan 2025 – Sep 2025) - Supervised daily clinic operations and ensured compliance with service standards and SOPs. - Analyzed service performance data and customer satisfaction reports. - Conducted inventory checks and stock opname to maintain accurate records. - Coordinated with multiple departments to optimize workflow and service delivery. Service Consultant – Euromedica Group, Semarang (Dec 2023 – Jan 2025) - Provided frontline customer service and handled inquiries, complaints, and transactions. - Performed accurate data entry and payment processing using ERP software (Keysoft). - Managed appointment scheduling and verified customer and patient information. - Supported inventory tracking and stock opname activities. Office & Warehouse Administration – PO Coyo PT, Semarang (Jul 2022 – Oct 2023) - Managed administrative operations for fleet and warehouse activities. - Coordinated schedules with drivers, operations teams, and vendors. - Monitored inventory levels and assisted in replenishment planning. - Prepared reports and maintained organized documentation. Administration Staff – Cerdas Courses, Semarang (Jan 2020 – Feb 2022) - Managed student enrollment, registration data, and academic records. - Handled daily office administration and document control. - Organized schedules, internal communication, and filing systems. EDUCATION Bachelor of Public Administration (S1 Administrasi Publik), Universitas Terbuka (2025 – Present) High School Diploma, SMA Negeri 3 Pekalongan (2017) SKILLS Customer Service, Administrative Support, Data Entry, Inventory Management, CRM Systems, ERP Software (Keysoft), Microsoft Office (Excel, Word, Outlook), Reporting, Scheduling, Email Management, Document Control, Problem Solving, Communication LANGUAGES Indonesian (Native) English (Professional Working Proficiency)