Pusparaj Selvarajah
Customer Success Team Lead
Knowledgeable and dedicated customer service professional with extensive experience in IT industry.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality,
speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for
developing relationships, cultivating partnerships and growing businesses.
Contact
Work History
Address
2018-11 -
Freelance Customer Support
Sungai Siput U, 31100
Current
Upwork, Sungai Siput U
Phone
Used Microsoft Word and other software tools
-
to create documents and other
E-mail
communications.
-
Worked to maintain outstanding attendance
record, consistently arriving to work ready to
start immediately.
Skills
Resolved problems, improved operations and
provided exceptional service.
Data evaluation
Offered friendly and efficient service to
customers, handled challenging situations with
Data entry
ease.
Complaint resolution
Managed over 200 customer contacts per
week for various clients.
Report preparation
CRM
Key performance indicators
2017-11 -
Customer Success Team Lead
2018-10
GO1, Kuala Lumpur
Managed schedules, accepted time off
requests and found coverage for short shifts.
Software
Microsoft Office
G Suite
Reported on updates to project specifications
and progress.
Minimized resource and time losses by
addressing employee or production issue
directly and implementing timely solutions.
Took on additional job duties during
Languages
English
unexpected backlog, resulting in meeting
project target date.
Instructed junior team members on protocols
and procedures of each station to maximize
Malay
contributions.
Tamil
Trained up over 10 Customer Success
representative and improved overall
performance
2016-03 -
Customer Success Specialist
2017-11
GO1, Kuala Lumpur
Provided primary customer support to internal
and external customers.
Maintained customer satisfaction with
forward-thinking strategies focused on
addressing customer needs and resolving
concerns.
Collected and analyzed customer information
to prepare product or service reports.
Recommended products to customers,
thoroughly explaining details.
Provided primary customer support to internal
and external customers
Provided excellent support for over 200,000
users for project with Malaysian Government
-
Customer Service Representative
HSBC, Cyberjaya
Maintained customer satisfaction with
forward-thinking strategies focused on
addressing customer needs and resolving
concerns.
Processed customer adjustments to maintain
financial accounts.
Answered product and service questions,
suggesting other offerings to attract potential
customers.
Responded to customer requests for products,
services and company information.
Managed over 40 customer calls per day
Education-
Bachelor of Science: Information
System
Universiti Tenaga Nasional - Kajang
Did not graduate due to personal family issues.
