PUSPA KIRANA
Jalan Raya Andong
Ubud Centre, Bali
Mobile : -
Email :-Linkedin : Puspa Kirana
Personality
I’m hard worker, persistence, a dream catcher, traveler, open-minded.
I have the ability to multi skill , high responsibility, sincere person, communicative, hospitable
And friendly person, risk taker and like to deal with challenging activities, outbound activities,
have a great passion to achieve goals. I love to learn a lot about anything positive.
I am a fast learner and self-starter, I enjoy taking on new responsibilities, new role, and going to
extra mile. I have always made friends, especially among those who have worked with me. I love
the world of service, I love to be a problem solver.
My motivation is Passion for life.
Curriculum Vitae
Job Objective
An obtain a management level position in hospitality industry, where my
educational background, experiences, skills, personality Traits and creativities
may contribute to the company and to build my career also continuing my
professional skills in a difference properties with the golden goals is to achieve
the hotel objectives as a part of team work.
Personal Data
Name
Age
Place & Date of birth
Religion
Marital Status
High &Weight
Interests
Address
Puspa Kirana
29
Magelang, 13 March 1986
Moslem
Single
160 cm & 50 kg
Travelling, Learning, Browsing, Music, Outdoor Activity
Jalan Raya Andong, Ubud Centre, Bali
Educational Background
2004 – 2008 Studied at Gadjah Mada University, Yogyakarta, Major Sociology
2001 – 2004 Graduated from Senior High School at SMAN Tidar, Magelang,
East Java
1998 – 2001 Graduated from Junior High School at SLTPN 4 Magelang, East
Java
1992 – 1998 Graduated from Elementary School at SD Mertoyudan 1,
Magelang, East Java
Language and Computer Skills
Good Command also fluent in written and communication in English
Language
Able to operate High Technology computer system such as Microsoft
Office 2010 for Microsoft Word, Microsoft Excel, Microsoft Power
Points and Internet
Able to operate Corel Draw, Adobe Photoshop
Able to operate Human Resource Information System (HRIS)
Training and Seminar
The Basics are the Basis of Customer Service, by XL, November 2008
Effective Communication with Your Customer, by XL, November 2008
Telephone Courtesy, by XL, December 2008
Service Excellence, by XL, January 2009
How to Handle Complaint, by XL, March 2009
Communicating with Unsatisfied Customer, by XL, March 2009
Basic Knowledge of Blackberry, Gadget and I Phone, by XL, June 2009
Basic Attitude Training, by Santika Hotel, Oktober 2010
Grooming, Greeting, and Telephone Courtesy Training, by Santika Hotel,
January 2011
Product Knowledge Training, by Santika, January 2011
Training and Seminar
Fire and Brigade Training, by Santika, April 2011
Train and The Trainer Training, by Santika, April 2011
My Guest My Customer Training, by Santika, May 2011
Communicating Difficult Message, by Jogjakarta Plaza Hotel, Oktober , 2011
Interviewing and Selecting Training, by The Edelweiss Hotel Yogyakarta,
December 2012
K3 Training, by Department of Social and Labor Yogyakarta, January 2013
Leadership Training, by The Edelweiss Hotel Yogyakarta, March 2013
Stress and Anger Management, by The Edelweiss Hotel Yogyakarta, May 2013
Coaching Perfomance Skill, by The Edelweiss Hotel Yogyakarta, August
2013
Administration Skill Training, by The Edelweiss Hotel Yogyakarta,
September 2013
Work Experiences
1. 20 October
2016 Employee
Position
Present
: La Familia Group ( La Favela, La Plancha, La Sicilia, La Laguna )
: HR Manager
Job Scope :
•
Defining the learning strategy and recruitment, setting high standard principles and
providing likely solutions. Providing pragmatic and consistent guidance and advice to
managers on grievance, attendance, disciplinary, and performance issues.
•
Raising proactive issues with managers, identifying practical solutions to complex
and diverse HR issues, and recommending appropriate action plans.
•
Compiling and managing case management documentation, accompany and support
managers.
•
Briefing new managers on the policies and procedures of an organization in
conjunction with development and learning team, providing coaching to managers
on difficult and complex issues.
•
Liaising with recruitment team on salary levels for existing and prospective staff
consistent with organization market conditions and policies.
•
•
Ensuring the maintenance of all payroll data by HR Administrators.
Maintains the work structure by updating job requirements and job descriptions for
all positions.
•
Reviewing and revising HR policies in compliance with changing or new legislation.
•
Developing personal policies, maintaining and updating policy manuals as well as
employee handbooks as needed.
•
Organizing and conducting employee testing and recruitment programs.
•
Collecting ongoing information regarding satisfaction of employee on salary
packages and wage, working conditions, etc.
•
Conducting new employee orientation program and other educational and training
programs
on
changes
in
benefits,
diversity,
etc.
•
Plan, monitor and implement employee performance appraisal on set schedule.
Train managers on appraisal system, and coach employees accordingly.
•
Maintains a detailed record of the turnover, and researches and formulates
strategies which effectively aid in employee retention.
Maintains a pay plan by conducting periodic pay surveys, scheduling and conducting
job evaluations, preparing pay budgets, monthly report, P and L meeting, monitoring
and scheduling individual pay actions, recommending, planning, and implementing
pay structure revisions.
•
•
Administering and keeping information on benefits and compensation packages upto-date.
•
Receiving employee complaints and acting accordingly to resolve them.
•
Utilizing outside resources in order to monitor issues and concerns in employment
law, communicating potential changes to senior management.
2. 3 August 2015 – 18 August 2016
Employee : The Yoga Barn
Position
: HR Coordinator ( Report to Managing Director )
Job Scope :
• Responsible for Expat Working Permit ( 25 foreigner workers ) , Handle all the process
from RPTKA- IMTA until KITAS
• Create comprehensive human resources policies and procedures that comply with
federal and state laws. Update as necessary.
• Plan, monitor and implement employee performance appraisal on set schedule. Train
managers on appraisal system, and coach employees accordingly. Resolve grievances
regarding employee appraisals; provide counseling to employees and supervisors as
needed and appropriate.
• Establish and maintain employee benefit programs. Inform employees of benefits.
Analyze and assess trends in benefits and recommend adjustments in benefits as
appropriate. Process claims and obtain new benefit contract bids as appropriate. Open
enrollment.
• Maintain employee wellness program; provide educational workshops and training for
employees on safety and wellness. Attend continuing education regarding employee
safety, wellness, diversity and appropriate programs as necessary.
• Responsible for recruitment and retention of staff. Employee engagement.
• Orientation of new staff members, and training. Responsible for pre-screening,
background investigation and credentialing of new staff members. Work with hiring
managers to identify staffing needs, and identify hiring potentials based on budget.
• Responsible for human resources budget, including establishing annual human resources
budget and identifying budgetary needs and reporting to Managing Director & Owner.
•
Maintains a detailed record of the turnover, and researches and formulates strategies
which effectively aid in employee retention.
• Responsible for consulting with managers and supervisors about company policies and
procedures, and whenever necessary in helping them.
• Help employees and managers in performance and disciplinary matters.
• Propose and develop a set of rules that would monitor the discipline and work of
workers.
• Consulting with practice managers regarding employee turnover, absenteeism, changes
in work settings, employee motivation and recognition, and other employee-related
aspects.
• Regular touch with project managers for any requirements related with projects, and
prepare periodical announcements of required positions.
• Assessing, sieving, and interviewing candidates for available positions; and making
referrals of well-qualified and skillful applicants to the respective department managers
and handling positions for summer students
• Carrying out field interview campaigns and advertising, arranging for all essentials
needed for the recruitment drive, coordinating work with other staff members,
determining employee performance appraisals and developing plans and strategies for
recruitment.
• Maintains the work structure by updating job requirements and job descriptions for all
positions.
• Maintains a pay plan by conducting periodic pay surveys, scheduling and conducting job
evaluations, preparing pay budgets, monthly report, P and L meeting, monitoring and
scheduling individual pay actions, recommending, planning, and implementing pay
structure revisions.
• Maintains employee benefits programs and informs employees of benefits by studying
and assessing benefit needs and trends, recommending benefit programs to
management; directing the processing of benefit claims, obtaining and evaluating benefit
contract bids; awarding benefit contracts, designing and conducting educational
programs on benefit programs.
• Maintains professional and technical knowledge by attending educational workshops;
reviewing professional publications, establishing personal networks; participating in
professional societies.
• Completes human resource operational requirements by scheduling and assigning
employees; following up on work results.
3. October 2013 – 31 July 2015
Employee : The Bale Nusa Dua, Lifestyle Retreats Management, Bali
Position
: HR Coordinator (Report to General Manager & Managing
Director)
Job Scope:
•
•
•
•
•
•
•
•
•
•
•
•
•
Create comprehensive human resources policies and procedures that comply with
federal and state laws. Update as necessary.
Plan, monitor and implement employee performance appraisal on set schedule. Train
managers on appraisal system, and coach employees accordingly. Resolve grievances
regarding employee appraisals; provide counseling to employees and supervisors as
needed and appropriate.
Establish and maintain employee benefit programs. Inform employees of benefits.
Analyze and assess trends in benefits and recommend adjustments in benefits as
appropriate. Process claims and obtain new benefit contract bids as appropriate.
Open enrollment.
Maintain employee wellness program; provide educational workshops and training
for employees on safety and wellness. Attend continuing education regarding
employee safety, wellness, diversity and appropriate programs as necessary.
Responsible for recruitment and retention of staff. Employee engagement.
Orientation of new staff members, and training. Responsible for pre-screening,
background investigation and credentialing of new staff members. Work with hiring
managers to identify staffing needs, and identify hiring potentials based on budget.
Responsible for human resources budget, including establishing annual human
resources budget and identifying budgetary needs and reporting to Managing
Director & Owner.
Maintains a detailed record of the turnover, and researches and formulates
strategies which effectively aid in employee retention.
Responsible for consulting with managers and supervisors about company policies
and procedures, and whenever necessary in helping them.
Help employees and managers in performance and disciplinary matters.
Propose and develop a set of rules that would monitor the discipline and work of
workers.
Consulting with practice managers regarding employee turnover, absenteeism,
changes in work settings, employee motivation and recognition, and other
employee-related aspects.
Regular touch with project managers for any requirements related with projects,
and prepare periodical announcements of required positions.
Assessing, sieving, and interviewing candidates for available positions; and making
referrals of well-qualified and skillful applicants to the respective department
managers and handling positions for summer students.
•
•
•
•
•
•
Carrying out field interview campaigns and advertising, arranging for all essentials
needed for the recruitment drive, coordinating work with other staff members,
determining employee performance appraisals and developing plans and strategies
for recruitment.
Maintains the work structure by updating job requirements and job descriptions for
all positions.
Maintains a pay plan by conducting periodic pay surveys, scheduling and conducting
job evaluations, preparing pay budgets, monthly report, P and L meeting, monitoring
and scheduling individual pay actions, recommending, planning, and implementing pay
structure revisions.
Maintains employee benefits programs and informs employees of benefits by studying
and assessing benefit needs and trends, recommending benefit programs to
management; directing the processing of benefit claims, obtaining and evaluating
benefit contract bids; awarding benefit contracts, designing and conducting
educational programs on benefit programs.
Maintains professional and technical knowledge by attending educational workshops;
reviewing professional publications, establishing personal networks; participating in
professional societies.
Completes human resource operational requirements by scheduling and assigning
employees; following up on work results.
4. February 2013 – October 2013
Employee : The Edelweiss Hotel Yogyakarta
Position
: Assistant Human Resources Manager
Job Scope :
•
Maintains the work structure by updating job requirements and job descriptions for
all positions.
•
Maintains organization staff by establishing a recruiting, testing, and interviewing
program; counseling managers on candidate selection; conducting and analyzing exit
interviews; recommending changes.
•
Prepares employees for assignments by establishing and conducting orientation and
training programs.
•
Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting
job evaluations; preparing pay budgets; monitoring and scheduling individual pay
actions; recommending, planning, and implementing pay structure revisions.
•
Ensures planning, monitoring, and appraisal of employee work results by training
managers to coach and discipline employees; scheduling management conferences
with
Work Experiences
•
Employees; hearing and resolving employee grievances; counseling employees and
supervisors.
•
Maintains employee benefits programs and informs employees of benefits by studying
and assessing benefit needs and trends, recommending benefit programs to
management, directing the processing of benefit claims, obtaining and evaluating
benefit contract bids, awarding benefit contracts, designing and conducting
educational programs on benefit programs
•
Ensures legal compliance by monitoring and implementing applicable human resource
federal and state requirements; conducting investigations; maintaining records;
representing the organization at hearings.
•
•
•
•
•
•
•
•
•
•
•
•
•
Maintains management guidelines by preparing, updating, and recommending human
resource policies and procedures.
Maintains historical human resource records by designing a filing and retrieval
system; keeping past and current records.
Maintains professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; participating in
professional societies.
Completes human resource operational requirements by scheduling and assigning
employees; following up on work results.
Maintains human resource staff by recruiting, selecting, orienting, and training
employees.
Maintains human resource staff job results by counseling and disciplining employees;
planning, monitoring, and appraising job results.
Payroll and Service Charge Calculation
Contributes to team effort by accomplishing related results as needed. Maintenance and
responsible of All related with Licensing of Hotel
Maintenance Relation with Institutional Tourism, and Vocational School
Coordinate with the department head about the training need for employe
Responsible to fulfill Trainee for each Department
Coordinate with the department head about performance of trainee during On th
Job Training Program.
Making, planning and providing training materials in accordance with the needs of
enterprises and work units, so that the implementation can be done in a planned
training, and meet specified standards to evaluate the effectiveness of the training
provided, and propose remedial action in accordance with procedures and training
Outcomes for measurement and training benefits as a training needs analysis in
the future.
•
Setting up a budget and training administration system according to the
procedures for the implementation of the training can be organized with a neat,
well-documented and well-planned
5. October 2011 – January 2013
Employee
: Jogjakarta Plaza Hotel, PRIME Plaza Management
Position
: HR Administration
Job Scope
:
•
Administer HR-related documentation, such as offer letters, contracts of
employment, leavers' and pensions information.
•
Ensure the relevant HR database is up to date, accurate and complies with relevant
legislation.
Assist in the recruitment process, set up interviews and issue relevant
correspondence.
Responsible for Updating Annual Leave, Other Leave Data of Employee.
•
•
•
•
•
•
Responsible for Updating Trainee Data, and also fulfill the Trainee for each
department Making & Preparing contract new hire
Do Interview candidate trainees
Making movement Medical Insurance Report.
Consulting with other managers to identify training needs
•
Conducting recruitment for all openings, and new personnel orientation Maintaining HR
information system records and compiling report
•
Interview job applicants, review application/resume, evaluate applicant skills and
make recommendations regarding applicant's qualifications.
•
Develop and maintain relationship with employment agencies, universities and other
recruitment sources.
•
Responsible for P and L Report, Monthly Report, to be submitted to HR
Coordinator
6. November 2010 – October 2011
Employee : Pre Opening Team Amaris Hotel Diponegoro, Manage by
Santika Group
Position
: HR Generalist
Job Scope:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Responsible for Monthly Report to be submitted to Corporate Office
Organize staff training sessions, workshops and activities
Arrange meetings and provide the employees with suitable training
Process employee requests for outside training while complying with policies and
procedures
Workplace ethics and performance management
Planning, Supervising and coordinating the activities related to employment labor
relations, and compensation
Provide basic counseling to the staff who have performance related obstacle
Provide advice and assistance in developing human resource plans Provide staff
orientation
Access funding for training and write proposals Monitor daily attendance.
Investigate and understand causes for staff absences.
Recommend solutions to resolve chronic attendance difficulties.
Provide basic counseling to staff who have performance related obstacles.
Provide advice and recommendations on disciplinary actions.
Monitor scheduled absences such as holidays or travel and coordinate actions to
Provide advice and assistance to supervisors on staff recruitment Prepare notices
and advertisements for vacant staff positions.
Schedule and organize interviews Participate in applicant interviews
Conduct reference checks on possible candidates
Prepare, develop and implement procedures and policies on staff recruitment
7. November 2008 – March 2010
Employee : PT XL AXIATA
Position
: Customer Service
Job Scope :
•
•
•
•
•
•
•
•
•
Respond to customer inquiries
Research required information using available resources
Handle and resolve customer complaints
Provide customers with product and service information Process orders, forms and
applications
Identify and escalate priority issues
Route calls to appropriate departments
Follow-up customer calls where necessary Complete call logs
Complete call reports Research billing issues.
Follow-up on customer inquiries not immediately resolved
Part Time Work Experiences
Secretary on Sociology Student Organization-
Secretary on OSIS SMUN 1 Mertoyudan, 2003 – 2004
Staff Editor of Balairung Journalism in UGM, 2004 – 2006
Member of SINTESA Journalism in FISIPOL UGM, 2004 – 2007 Staff Editor of
Bulaksumur Pos , 2004 – 2006
