PURVI KANERIA
- |-Whitby, Ontario - L1N 4X7
Motivated student specializing in human resources and marketing, well-versed in organization and seeking to
utilize academic knowledge and accomplishments. Actively pursuing opportunities for personal and
professional growth.
STRENGTHS AND EXPERTISE
Google Ads
Communication Skills
Customer Relations
Google Analytics
Organizational Skills
Team Building
Word, Excel, PowerPoint
Analytical Skills
Active Listening
PROFESSIONAL EXPERIENCE
Regalix
Account Strategist
May 2022 - October 2022
Helped businesses across South East Asia and Australia create their GoogleAds accounts and
improve their market reach in order to accomplish marketing objectives.
Assisted business owners by managing and optimising their existing GoogleAds campaigns by
offering virtual consultations and meetups.
Analyzed sales and revenue data of businesses to formulate various marketing strategies and
campaigns based on the current market trends.
Synchrony
Customer Service Representative
January 2022 - April 2022
Worked as a payment collections representative.
Assisted customers with issues related to their credit cards by clarifying any queries related to
their accounts and credit card statements.
Amazon
Devices and Digital Support Associate
September 2022 - December 2021
Assisted customers across North America resolve issues related to their Amazon accounts and
devices by suggesting troubleshooting steps over calls and emails.
Analyzed various customer accounts to make sure company's refund policies weren't violated and
took necessary actions to prevent abuse of company's refund policies.
OTHER EXPERIENCE
Madura Dine-In
Server
January 2023 - Present
Provided an exceptional dining experience by hosting and serving a diverse group of guests.
Suggested options based on individual liking to enhance their dining experience.
Handled a high volume of tables on weekends and holidays by paying attention to detail and
providing prompt customer service.
Assisted guests with their orders, order delivery and maintaining the cash register by processing
cash and card payments.
Trained and supported new hires by familiarizing them to the work culture and provided them with
constructive feedback to help them fulfill their duties and responsibilities effectively and efficiently.
EDUCATION
Trent University Durham GTA
Post Graduate Certificate in Human Resources, Marketing and Entrepreneurship
Osmania University
Bachelor of Commerce (Computers)
References are available on request.
