Punita Mehta

Punita Mehta PRODUCT MANAGEMENT | PRODUCT IMPLEMENTATION | PROGRAM MANAGEMENT Strategic Product & Implementation Manager with 10+ years of experience delivering enterprise SaaS, AI/ML, and supply-chain solutions across Fortune 500 and nonprofit organizations. Proven ability to bridge business and technology, lead cross-functional teams, and launch scalable products using Agile, API integrations, data analytics, and cloud platforms. Recognized for translating complex requirements into measurable business outcomes. CORE COMPETENCIES • Product Strategy & Roadmaps • Product Implementation & Client Delivery • Agile / Scrum / Waterfall • API & Systems Integration (AWS, Postman) • AI / ML Product Support & LLM Content Quality • Stakeholder & Executive Communication • Data Analysis & Visualization (SQL, Power BI) • SAP S/4HANA, SAP Ariba S2P • Requirements Gathering & User Stories • Risk Management & Root Cause Analysis PROFESSIONAL EXPERIENCE APNI Services Inc – Consultant Jan 2020 – Present • Support Supply Chain industries clients in product implementation and support. • Assit with web design, web creative content creation and sales. GlobalLogic (Client: Google) — Content Analyst, AI/ML Sep 2024 – May 2025 • Supported Fortune 10 AI initiatives by analyzing, curating, and refining outputs from large language models (LLMs) to improve factual accuracy, tone alignment, and cultural relevance. • Annotated and evaluated AI-generated responses against quality benchmarks, increasing model reliability and consistency. • Authored detailed quality reports and feedback loops that improved downstream AI performance and usability. • Adapted rapidly to evolving AI model requirements while consistently meeting tight delivery SLAs. Northern Illinois Food Bank — Product Manager Nov 2023 – Aug 2024 • Led end-to-end product implementation initiatives, managing requirements, scope, timelines, and stakeholder communication. • Designed and launched RESTful APIs on AWS, enabling standardized data exchange and improving partner integration efficiency. • Authored API specification documents and Statements of Work (SOWs) to formalize scope, timelines, and deliverables. • Facilitated weekly stakeholder reviews, reducing project risks and accelerating issue resolution. • Served as Level-2 escalation lead, guiding Helpdesk teams and resolving high-impact production issues. • Automated manual test cases using .NET frameworks, reducing regression testing effort and improving release quality. • Produced dashboards, test reports, and metrics to support executive visibility and data-driven decisions. Environment: Agile/Scrum, AWS, Postman, Salesforce, SQL, Jira, Confluence, Google Cloud Storage Zycus — Product / Implementation Manager May 2021 – Oct 2023 • Owned AI/ML-driven analytics products supporting SAP Ariba S2P for Fortune 500 clients across healthcare, insurance, energy, supply chain, and travel industries. • Defined product vision, roadmaps, and multi-year strategies, aligning business outcomes with engineering execution. • Led cross-functional teams through Agile delivery, managing backlogs, sprint planning, and releases. • Delivered data models, BI dashboards, and analytic tools, improving executive insight and decision-making accuracy. • Partnered with engineering and integration teams to design and test API integrations, improving system interoperability. • Translated customer feedback into prioritized product enhancements, improving adoption and satisfaction. Environment: Agile Scrum, SAP HANA, SAP Ariba S2P, Postgres SQL, Salesforce, Postman, Google Cloud Robert Half Technologies — Systems Analyst Dec 2019 – Apr 2021 • Analyzed and designed enterprise systems supporting SAP HANA, AWS, Salesforce, Magento, and Azure platforms. • Led system triage, root cause analysis, and production support, reducing recurring defects and downtime. • Collaborated with developers on API integrations, SQL performance tuning, and system enhancements. • Authored user documentation and trained end users, improving system adoption and reducing support tickets. Tribune Publishing — Product QA Manager Aug 2019 – Oct 2019 • Managed QA activities across the digital marketing product lifecycle, ensuring high-quality releases. • Developed Epics and User Stories; partnered with engineering to prioritize backlogs. • Led UAT sign-off in production environments, ensuring readiness for live customer use. CareerBuilder — Product Owner Jul 2018 – Aug 2019 • Owned backlog for enterprise web platforms, defining Epics, User Stories, and acceptance criteria. • Designed Salesforce-based workflow solutions improving internal and vendor process automation. • Led Agile ceremonies and coordinated cross-team QA, reducing release defects. Verizon Wireless — Product Owner Jan 2015 – Jun 2018 • Led digital product initiatives across Salesforce Einstein, CRM, mobile, and eCommerce (Magento) platforms. • Owned business requirements, UAT, and release sign-off for customer-facing applications. • Improved operational efficiency through process redesign and automation initiatives. MetLife — Financial Business Analyst May 2013 – Dec 2014 • Delivered pricing, revenue, and inventory analytics supporting executive decision-making. • Produced weekly and monthly revenue forecasts and performance reports. • Managed vendor performance, contracts, and SLA compliance. EDUCATION & CERTIFICATIONS Master of Science (MS) – Industrial/Organizational Psychology & Technology Management University of Illinois, Urbana-Champaign Certification: Generative A.I, Product Management — Pendo & IBM TECHNICAL SKILLS • Product & Project Tools: Jira, Confluence, Smartsheet, MS Project, Kanban • Cloud & APIs: AWS, Azure, Postman, Node.js • Data & Analytics: Oracle SQL, Postgres SQL, Power BI, Google Analytics • Enterprise Platforms: SAP S/4HANA, SAP Ariba S2P, Salesforce • Testing & QA: Selenium, QTP, Coded UI, HP ALM • Languages: JavaScript, C, C++, C#