Punit

Punit Nayak WORK EXPERIENCE Admin / Customer Support / Chat Support / Virtual Assistant SideWorkApps.com – Lawrence, Massachusetts, USA – April 2017 to Present) SideWorkApps.com ( Tenure 6 months – upto September 2017 ) Properitor DeSai Properties - Mumbai, Maharashtra - April 2009 to Present DeSai Properties (Tenure 8 Years 1 Months - upto April 2017 Job Profile: -- Assisting in acquiring Residential / Commercial / Mortgage Loans. -- Making Investment Portfolios for respective Clients across Mumbai, Gujarat in India -- We also investors and Market Analysts. -- Achieving on Real Estate Investments with Maximum Returns. -- Managing assets and portfolios for respective clients. -- Expertise in Acquiring and selling of Bank DRT assets in local Indian markets. -- Leasing out properties for respective clients. -- Property management, maintenance. --Real Estate Management and investments for maximum returns for investor portfolios. Loan Resolution Specialist / Home Retention Specialist Ocwen Financial Solutions Private Limited - Mumbai, Maharashtra - July 2007 to April 2009 Department - *Loan Resolution Department* / Home Retention Department) for Tenure of 2.8 yr. Job Profile: Loan Resolution Consultant / Home Retention Consultant -- Playing a major role in reducing delinquency ratio in company portfolio. -- Expertise in analyzing financial information. -- Expertise in offering Resolution options i.e. Forbearance Plan, Modification, Reinstatement, Payoff, Short Sale, Deed in Lieu. -- Trained in West Palm Beach, Florida U.S.A. for an extensive period of 3 months. -- Well versed with U.S. work culture and business ethics. -- Mentoring new recruits with the resolution options. -- Achieving given targets. -- Best in Quality for the given process related protocol. -- Took a Lateral movement from Collections Department. Collections Representative OCWEN Financial Solutions Pvt Ltd - Mumbai, Maharashtra - January 2006 to June 2007 Department - *Performing Collections* for Tenure of 1.6 yrs. Job Profile: Performing Collections Representative -- Expertise in handling Mortgage accounts of Secured Assets mainly Real Estate, Mobile Homes, Commercial Properties. -- Handled accounts of 0 to 30, 30 to 60 and 60 to 80 past due dates. -- Collection practices with Mini Miranda application. -- Expertise in Collecting with required dedication and commitment towards overall company policy. -- Helping reduce the delinquency of the over all debt ratio. -- Reporting Extreme Delinquent Accounts to Respective Departments for Customer retention and lowering Delinquent Ratio. Insurance Verification Specialist Sitel India - Mumbai, Maharashtra - February 2005 to August 2005 Department: GMAC Insurance Voice (Tenure 7 Months) Job Profile: GMAC Insurance Verification Specialist Voice -- Transferred to Pilot Batch. -- Expertise in Verification of Insurance Policies on respective Vehicle having GMAC as the Lien. -- Expertise in Handling multiple accounts and verifying with respective insurance companies. -- Advances in communication and transfer of information with multiple Insurance Providers. -- Maintaining database and reporting inactive insurance coverage to respective supervisors. -- Analyzing and updating the records on a timely basis. -- Mentoring new recruits and coaching on Job Process related information. Insurance Verification Specialist II Sitel India - Mumbai, Maharashtra - October 2004 to January 2005 Department: GMAC Insurance Non-Voice - Tenure 4 months Job Profile: GMAC Insurance Verification Specialist - Non Voice -- Maintaining active and in-active records of insurance availability on cars with GMAC liens. -- Updating records via information provided from immediate supervisor. -- Expertise in typing speeds to achieve monthly targets. -- Analyzing over lien details to decrease losses for GMAC lien cars. -- Updating various parameters for comprehensive database evaluation. EDUCATION Masters in Banking and Finance. Techno Global University - Shillong, Meghalaya 20012 to 2014 Bachelor of Commerce Techno Global University - Shillong, Meghalaya 2009 to 2012 Higher Secondary Education in Commerce Higher Secondary Education - Delhi, Delhi 2007 to 2008 Secondary School Education in Commerce St. Lawrence High School - Mumbai, Maharashtra 2003 to 2004 SKILLS Coaching, Mentoring, Management Skills, Business Development, , Mortgage Information, Home Retention Knowledge, Loan Modification, Collections on delinquent accounts, Forbearance Plan, Evaluating Financial Information of Customer, Helping Delinquent customers to be current in their Loans, Managing Company provided Targets, Also maintaining Company standards and procedures, Knowledge of Insurance on Cars ,Sales. Knowledge of Operating Complex CRM's Like Real Servicing, and good knowledge of Excel and Office, Finance, Customer Retention, Mortgage Process India, Bank DRT assets Acquisition, Legal Knowledge of Residential & Commercial Properties, Valuation, Market Analysis, Process of Buying & Selling), Registration and Legal formalities of Property(Indian markets) Contact Details: Phone Number: - (India) Phone Number2- -(USA) Email:-