Puneet Sharma

I am an experienced leader with a proven ability to manage and motivate customer service teams, ensuring high levels of performance and customer satisfaction. My strong problem-solving skills, combined with excellent communication, allow me to address complex customer issues efficiently while maintaining a positive experience. I have a data-driven approach to decision-making, using analytics to monitor team performance and implement strategies for improvement. In a remote environment, I excel at using collaboration tools such as Slack, Microsoft Teams, and Zoom to ensure clear and consistent communication. I believe in regular check-ins, transparent feedback loops, and empathetic listening, fostering a supportive and productive team dynamic. I also ensure that processes, guidelines, and expectations are well-documented and accessible, which helps reduce misunderstandings and boosts team efficiency. Through these strategies, I consistently create a customer-first culture and drive results in remote settings.