Puneet Kumar Singh

Puneet Kumar Singh Mobile: - || - E-mail:-LinkedIn: puneet-kumar-singh-772b221a5 Objective: Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. CAREER CONSPECTUS: Result oriented professional with 7+ years of cross functional expertise in the areas of: Production & Operations Monitoring Reporting & Analytics Client Relationship Management Vendor and Team Management Alert Monitoring Team Management Customer Service A performance driven individual with 7+ years of progressive experience in delivering successful cost-effective solutions. Expertise in mapping business requirements and coordinating in developing and implementing processes in line with the pre-set guidelines. Handled users across EMEA Region and Asia Pacific. Seasoned Team Lead ready for any team or business need with strong knowledge and natural leadership talents. Top-notch relationship builder, articulate communicator and decisive manager.Dedicated to enabling team members to exceed business targets. Career Contour: Period: June 2017 - Till Date Company: HCL Technologies – IOMC Role : Regional Team Lead (EMEA &APAC) Summary: HCL Technologies Limited, is an Indian multinational information technology service and consulting company headquartered in Noida, Uttar Pradesh. It is a subsidiary of HCL Enterprise. Responsibilities: Being the Team Lead of the region is the first point of contact for the customer and maintaining the HCL & Client relationship in every aspect and ensuring customer deliverables. Developing Monthly and Daily Production Output Plans and sharing it with the Clients. Providing Ad-hoc analysis reports to Clients/Sr. Group Level Management with 100% accuracy within TAT ensuring that the data integrity is maintained. Maintaining Central Repository for team artifacts and trend of team performance historical data which supports in the preparation of periodic forecast for Analysis & Reviews. Conducting daily/weekly/monthly meetings with the vendor team, sharing the regular updates and asks of the client expectations. Reviewing and analyzing the billing sheet shared by the vendor. Managing the team of 14+ onsite engineers across Europe and Mid east. Conducting quality control tests to ensure organizational standards are being met. Achievements: 99% customer satisfaction achieved within 3 months of operations in the new center. Have gained knowledge about all the aspects of running a Business Centre after gaining experience in four different centers with different challenges and work environment. Improved the operational monitoring system on a weekly basis resulting in customer satisfaction. Have received multiple Rewards & Recognition for the exceptional contribution for effective management of the region. Have been appreciated by the customer for delivering services on timely basis & providing exceptional accuracy. Period: October 2015- May 2017 Company: Danwer Scales (I) Pvt Ltd Role: Team Leader Summary: Danwer Scales was formed with a mission to provide quality scaling and scientific equipments o the clients.. Responsibilities: To work with Team and Client for any Technical issue. Handled Issues related to any product Communicating with the end users through chat or phone to resolve technical problems. Prioritizing and managing multiple open cases at a time. Identify, diagnose systems faults and solve technical issues. Period: April 2014 - September 2015 Company: HCL Technologies - Bserv Role: Junior Engineer Summary: Working for British Telecom to help UK customers with their technical issues Responsibilities: To support client with any Technical issue. Handled Issues related to broadband, telephone, BT TV. Communicating with the end users through phone to resolve technical problems. Prioritizing and managing multiple open cases at a time. Escalating to onsite engineers if needed. Period: March 2012 - March 2013 Company: P-Calyxsis Role: Customer Support Executive Responsibilities: To answer calls for US and UK customers for their technical issues Handled Issues related to systems Communicating with the end users through phone to resolve technical problems. Identify, diagnose systems faults and solve technical issues. Educational Qualifications Bachelor Of Technology Gautam Buddh Technical University 2013 Intermediate U.P. Board 2008 High School U.P. Board 2006 Trainings and Certifications: Received Live Wire Certificate from HCL. Received employee of the year award for GIT in HCL. Pursuing Microsoft Azure – Fundamentals Pursuing ISCP (Information Security Certified Professional) by Krademy. Personal Particulars: Date of Birth: 27 June 1990 Marital Status: Single Permanent Address: Lucknow Current Address: Lucknow. Pin code - 226011 Location Preference: India/Overseas