Prudence Odoi

Results-driven Customer Success & Support Specialist with 2+ years of experience in Customer Experience, Technical Support, and Client Relations across B2B and B2C environments. I help companies enhance customer satisfaction, optimize workflows, and increase retention through data-driven strategies and seamless support operations.

Some key results I’ve delivered:

✔ Maintained 95%+ CSAT scores, driving customer loyalty and brand trust.

✔ Reduced ticket resolution times by 30%, improving First Contact Resolution (FCR) rates.

✔ Implemented CRM optimizations, leading to a 20% increase in workflow efficiency and faster response times.

I specialize in live chat, email, and phone support, leveraging tools like Zendesk, Opera, and Intercom to manage customer interactions and provide proactive solutions. My expertise extends to technical troubleshooting, onboarding, and account management, ensuring a frictionless customer experience.

🔍 What I’m looking for:

Excited about opportunities in Customer Success, Customer Support, Technical Support, Virtual Reception, and Client Relations where I can drive operational excellence and improve customer experiences. Open to remote and international roles in fast-growing, customer-focused companies.

📩 Let’s connect! Send me a message to discuss how I can contribute to your team’s success.