Prosper Ekhosuehi

EKHOSUEHI ABIEYUWA PROSPER CUSTOMER SUPPORT SPECIALIST - ||-|| Linkedin PROFESSIONAL SUMMARY Customer Support Representative with over 2 years of experience providing excellent service and exceeding customer expectations across multiple channels.Having ability to manage customer inquiries, resolving issues, and maintaining customer satisfaction contributing to the team success. CORE COMPETENCIES Customer Relationship Management software Customer Complain Resolution Speed and efficiency inbound customer service problem solving Computer proficiency Attention to details product knowledge verbal communication outbound calls WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE March 2024 - February 2025 Cloudserve solutions Provide high quality virtual customer support to an average of 50 clients a day, maintaining a first contact resolution rate of 90% Documented all customers interaction in CRM system to ensure data accuracy and continuity Educated 80 customers on how to manage their accounts, including updating personal information, payment issues, features and functionality contributing to a 25 increase in product adoption early in customer journey Consistently exceed monthly customer satisfaction goals, earning a 4.9/5 average customer feedback score Actively participated in process improvement initiative leading to a 15% increase in overall team productivity while working remotely CUSTOMER SUPPORT SPECIALIST Digital hub August 2023 - December 2024 Improved tracking and resolution of customer issues by 23% using HubSpot for customer relationship management Analyze customer feedback data to identify pain points and implement process improvements, leading to a 25% decrease in customer complaints Escalated complex or unresolved issues to higher level support teams Implemented new ticket tracking and knowledge base procedure that improved overall response time by 30% EDUCATION BACHELOR OF SCIENCE IN ANATOMY University of Benin,Edo state CERTIFICATIONS Mastering Customer Services Certification by Udemy In demand IT skills Certification by Digital Witch Support Community