Prosenjit Halder

I’m a dedicated and detail-oriented remote professional with over 5 years of experience in customer service, virtual assistance, healthcare operations (RCM), and short-term rental coordination. I have successfully supported clients across the U.S., Australia, and the U.K., delivering high-quality work in dynamic, fast-paced environments.

My core expertise lies in medical billing and revenue cycle management (RCM). In my current role as a Senior Process Associate at Sunknowledge Services, I handle end-to-end billing processes for U.S.-based clients — including prior authorizations, denial management, patient eligibility checks, A/R follow-ups, claim submissions, and provider-payer coordination. I'm proficient in using platforms like Brightree, AdvancedMD, and other EMRs, and I’ve developed a strong understanding of HIPAA compliance and U.S. healthcare systems.

Beyond healthcare, I bring solid experience as a remote customer support and virtual assistant. I’ve worked in live chat and email support roles with brands like Concentrix and Mechat, where I managed customer interactions across multiple channels while maintaining high satisfaction ratings. My work also involved handling ticketing systems, escalations, and product issue resolutions — all while working independently with minimal supervision.

I’ve also supported Airbnb property managers, helping manage guest communications, coordinate cleaning via apps like Properly and WhatsApp, and keep track of maintenance tasks. I’m comfortable updating listings, calendars, and pricing via tools like Hostway, PriceLabs, and Asana.

Key Skills & Tools:

Medical Billing & RCM: Prior Authorizations, A/R, Denials

Customer Support: Chat, Email, Escalations

Virtual Assistance: Scheduling, Calendar/Email Management, Admin Support

Airbnb Ops: Guest Messaging, Cleaning Coordination, Pricing

Tools: Brightree, AdvancedMD, Asana, Hostway, Properly, PriceLabs, Google Workspace, Slack, MS Excel

I’m highly organised, a fast learner, and adaptable to new tools and workflows. I value professionalism, confidentiality, and clear communication. Whether you’re a healthcare provider needing RCM support or a business owner looking for a reliable virtual assistant, I bring a strong work ethic, proactive attitude, and a commitment to helping you succeed.

Looking forward to becoming a valuable asset to your remote team!