Promise Uaboi

Your customers deserve world-class support. I help businesses increase satisfaction by 90%, reduce complaints, and grow loyalty with professional customer service.

Are customer inquiries slowing down your business growth? I specialize in providing exceptional customer support (email, phone, chat) and efficient administrative assistance to help e-commerce stores, SaaS companies, and small businesses scale smoothly. With a 90%+ customer satisfaction rate, 30% faster ticket resolution, and 95% order accuracy, I turn customer service into your competitive advantage.

Here’s how I solve your business pain points:

✅️ Fast, Friendly, and Efficient Support: I handle inbound/outbound calls, emails, and live chats with professionalism and care, ensuring quick resolutions that keep customers happy and loyal.

✅️ Reduce Negative Reviews: By skillfully resolving complaints and billing issues, I’ve helped businesses cut down customer churn and boost satisfaction rates up to 90%.

✅️ Streamline Operations: From order placement to inventory management, I free up your time and ensure no order falls through the cracks.

✅️ Boost Team Productivity: I use top tools like Shopify, Magento, Freshdesk, Intercom, Zendesk, HubSpot, Salesforce, Microsoft Office Suite, and Google Workspace for seamless collaboration and reporting.

Core Areas of Expertise:

➡️ Customer Support across Email, Phone, and Chat

➡️ Administrative Support and Virtual Assistance

➡️ E-commerce Support (Shopify, Magento)

➡️ Order Management, Fulfillment, and Billing Assistance

➡️ CRM Management (Zendesk, HubSpot, Salesforce, Freshdesk, Intercom)

➡️ Data Entry, Research, Record and Document Management

➡️ Workflow Automation using Zapier, Airtable, Monday.com, Make.com

➡️ Lead Generation, Email List Building, and Calendar Management

➡️ Helpdesk Ticketing, Problem-Solving, and Retention Strategies

➡️ Executive/Personal Assistance including Travel Planning

⚡️Automation Expertise: I help businesses automate repetitive tasks, streamline internal processes, and boost operational efficiency using tools like Zapier, Airtable, Monday.com, and Make.com.

In past roles, I have:

• Reduced admin workload by 40% through smart Zapier and Make.com automations

• Improved lead response times by 35% with Airtable + automation integrations

• Cut task processing errors by 25% using Monday.com project boards and automations

Results You Can Expect:

• 90%+ Customer Satisfaction (CSAT) rates

• 30% faster average ticket resolution time

• 15% reduction in customer churn

• 95%+ Order and Data Accuracy

Let’s work together to create a world-class customer experience that keeps your clients coming back! I’m ready to help you delight your customers, streamline your operations, and grow your business.

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