Promise Oluchi Ochade
Address Port Harcourt , Rivers, 500272
Phone-
E-mail-
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking
abilities. Committed to maintaining professional relationships to increase profitability and drive business
results.
Service-focused Customer service Representative bringing unparalleled skills in customer relations, task
prioritization and time management. Motivated to directly and efficiently address customer concerns
head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer
service management software with expertise in related roles.
Passionate about promoting lasting customer satisfaction by delivering top-notch service and
unparalleled support. Proficient in customer service best practices and related options. Effectively drives
revenue with skilled promotional and problem-solving abilities.
Motivated Customer Service Representative experienced in seasonal roles with superior talent for getting
up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers
excellent customer service by practiced listening and speaking skills. Understands and utilizes sales,
merchandising and marketing skills.
Knowledgeable and dedicated customer service professional with extensive experience in the banking
industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with
clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in
quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion
for developing relationships, cultivating partnerships and growing businesses.
Customer Service Representative bringing top-notch skills in oral and written communication, active
listening and analytical problem-solving skills. Enhances customer experiences by employing serviceoriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Competent and driven to exceed sales goals and build long-term relationships with customers. Facilitate
positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Skills
Telephone etiquette
Phone Support
Good communication skills
CRM
Good listening skills
Creative problem solving
Administrative support
Staff education and training
Retail store support
Professional telephone demeanor
Service standard compliance
Complaint resolution
Excellent written and oral communication
Customer Relations
Strategic sales knowledge
Training development aptitude
Technical Support
Multi-line phone talent
Key holder experience
Key stakeholder relationship building
International sales support
Report preparation
Time management
Work History
2020-01 - Current
Assistant Manager
HI City Prints , Port Harcourt , Rivers
Strengthened merchandising and promotional strategies to drive customer
engagement and boost sales.
Developed loyal and highly satisfied customer base through proactive
management of team customer service strategies.
Directed merchandising, promotion and brand loyalty efforts for business
segment with greatest sales volume.
Exceeded sales goals and accomplished business objectives by inspiring staff
and promoting target products.
Conducted weekly staff meetings to motivate staff members, address concerns
and questions, plan improvements, and evaluate progress toward goals.
Increased sales revenues by promoting complementary products and
educating customers about store promotions.
Generated repeat business through exceptional customer service and
responded to customer concerns with friendly and knowledgeable service.
Verified inventory counts remained within monthly tolerance levels and
compiled financial data in compliance with budget.
Increased sales by driving operational efficiencies and building excellent
customer rapport.
Reduced financial discrepancies by monitoring credit card sales and deposits.
Monitored security and handled incidents calmly.
Offered hands-on assistance to customers, assessing needs and maintaining
current knowledge of consumer preferences.
Assisted in organizing and overseeing assignments, planning and coordinating
in-house and outsourced resources.
Planned team-building exercises to increase employee performance and job
satisfaction.
Helped with planning schedules and delegating assignments to meet coverage
and service demands.
Completed regular inventory counts to verify stock levels, address discrepancies
and forecast future needs.
Set and enforced policies focused on increasing team productivity and
strengthening operational efficiency.
Assessed job applications and made hiring recommendations to bring in top
candidates for key vacancies.
2015-09 - 2020-01
Head Customer Service Representative
Polaris Bank, Port Harcourt, Rivers
2014-04 - 2015-06
Personal Assistant to the Managing Director
Tolmann Allied Services , Port Harcourt, Rivers
Responded to emails and other correspondence to facilitate communication
and enhance business processes.
+ Edit or add your own
Produced accurate office files, updated spreadsheets and crafted
presentations to support executives and boost team productivity.
Updated executives on changing business needs by thoroughly documenting
internal and client meetings.
Oversaw personal and professional calendars and coordinated appointments
for future events.
Organized clients' homes prior to arrival home and performed house-sitting
duties.
Arranged domestic and international travel plans and itineraries.
Coordinated and planned vacations for family.
Informed vendors and contractors of client project requirements to foster client
satisfaction.
Maintained appropriate filing of personal and professional documentation.
Organized and attended meetings and compiled related documents and
reports.
Provided multifaceted services to career professionals by running errands,
managing mail, scheduling appointments and arranging transportation.
Checked residencies for move-in readiness prior to client arrivals.
Sourced and ordered office equipment and supplies.
Displayed absolute discretion at handling confidential information.
Education
2017-03 - Current
Bachelor Of Management Studies: Management Information
Systems
Rivers State University - Port Harcourt
Software
MS Word, Fresh Desk Zendesk, Intercom, Google sheet,
Excel,,Microsoft Outlook
