OKAFOR BENJAMIN PROMISE
Contact Address: NO:2 Awka Etiti Street, Ago palace way, Okota, Lagos State.
Mobile Number:-,-
Email:-PROFILE
I am an energetic young professional with proven records of optimizing expectations and exceeding goals promptly, flexible and versatile enough to handle work descriptions outside my experience, and willing to excel across industries, I am efficient, and I imply professional judgment at all times.
OBJECTIVE
Working in a stimulating and challenging environment with room for creativity, teamwork, innovation, and capacity development.
PROFESSIONAL SKILL
Organization skill
Adaptable & fast learner
Detail oriented
Customer relationship
Interpersonal & Intrapersonal skill
Computer literate
Microsoft Office proficiency
WORK EXPERIENCE
Customer Service Representative- Norland International- Isolo, Lagos State. (June 2016 - February 2018)
Maintaining a positive, empathetic, and professional attitude towards customers.
Communicating with customers through various channels.
Responding promptly to customers' inquiries.
Acknowledge and resolve customer complaints.
Know products inside and out to give answers to customers based on products they wish to enquire about.
Provide feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Content Writer- Sidomex Entertainment Media- Lekki, Lagos State. (March 2018 – June 2020)
Write engaging work-related articles on the company’s website.
Proofread and edit blog posts before publication.
Submit work to editors for input and approval.
Coordinate with marketing and design teams to illustrate articles.
Promote content on social media.
Conduct simple keyword research and use SEO guidelines to increase web traffic.
Update website content as needed.
Customer Service Representative/ Blog writer- ATL Sprinters- Atlanta, Georgia, United States. (October 2020 – August 2022)
Create good communication and cordial relationship with my customers and colleagues.
Write down articles on the company's website that would help clients to understand our services and requirements needed to book a sprinter van.
Respond to messages and emails from clients in regards to any challenges they are facing or vital information needed to book a sprinter van.
Identify customers' needs, and listen to new suggestions and any complaints they might have to serve them better through calls and messages.
EDUCATIONAL BACKGROUND
BACHELOR OF ARTS (BA) ENGLISH & LITERATURE (second class upper Honors)
NNAMDI AZIKIWE UNIVERSITY AWKA, ANAMBRA STATE 2015
SECONDARY SCHOOL CERTIFICATE EXAMINATION (SSCE) 2008
CHRIST THE KING CATHEDRAL SECONDARY SCHOOL, ABA, ABIA STATE.
LANGUAGE SKILL
English language – Fluent
Igbo language – Fluent
REFEREES
Available on request
