Promise Jemima Mante

In my previous role as a Customer Service Personnel, I consistently achieved a customer satisfaction rating of 95% by delivering exceptional service to over 50 clients daily. I adeptly managed customer inquiries and complaints, resulting in a notable decrease in escalations. Furthermore, I collaborated with cross-functional teams to devise and institute new procedures, ultimately bolstering operational efficiency by 30%.

My proficiency in handling customer inquiries across various channels, including email and live chat, coupled with my fluency in written and verbal English, underscores my suitability for this role. Moreover, my substantial experience in managing a high volume of customer service requests and my adeptness in sales and customer data management, instill in me a strong confidence in my ability to effectively promote products and services to customers.

Driven by a fervent dedication to delivering superior customer service, I have cultivated a profound understanding of the primacy of customer satisfaction and honed my ability to address diverse customer inquiries with professionalism and empathy. Throughout my career, I have consistently demonstrated my capability in fostering positive customer relations and effectively communicating across diverse backgrounds.