Promise Ihekwo

With three years of dedicated experience, I've honed empathetic communication and proactive problem-solving to deliver exceptional customer service. Proficient in various communication tools like Zendesk, Freshdesk, Zoho, Loom, WhatsApp, Facebook, Instagram, Telegram, Gmail, Outlook, and more, I excel in ensuring every interaction leaves a lasting impression of satisfaction and trust.

In customer service, I leverage the LAST (Listen, Apologize, Solve, Thank) and HEART (Hear, Empathize, Apologize, Respond, Take action) techniques to create meaningful connections and foster loyalty. Beyond issue resolution, I focus on enhancing experiences and building lasting relationships.

In my recent role, I maintained consistently high customer satisfaction levels, evidenced by positive online reviews. I initiated a customer feedback program, crafting a well-designed NPS survey distributed via email and other channels. Utilizing Google Sheets, I analyzed responses collaboratively, recommending and implementing changes that boosted sales and retention rates.

Additionally, as a Virtual Assistant, I handle administrative tasks adeptly: managing calendars, emails, lead generation, file organization, and appointment scheduling with confidentiality and precision. Proficient in various virtual tools, I streamline operations to enhance productivity.