Promise Godwin Joseph

PROMISE G. JOSEPH 76 Ibb Way, Calabar Municipal, Calabar, Nigeria -,-https://linkedin.com/in/promise-joseph-b5 Dedicated worker with knowledge of computer skills, data entry, excellent communication, customer service, time and records management. I am open to work as a Virtual Assistant, Data Entry Personnel, Customer Service Representative, Inbound Customer Service Representative, Administrative Assistant, Executive Assistant or Personal Assistant. I am aiming to leverage my abilities to successfully fill in the Virtual Assistant role and other similar roles. I can be relied upon to help an establishment achieve its goals. EXPERIENCE …………………………………………………………………………………………………………………………………………………………….. Axum Technologies, Calabar, Nigeria 2023 Virtual Assistant ● Managed schedules, conducted research, and created content for animation projects. ● Handled email and phone correspondence. ● Proficient in scheduling and coordinating virtual meetings using Zoom, Meet and Slack platforms. ● Utilized Jira project management software to effectively create, organize, and manage projects. ● Demonstrated expertise in assigning tasks, tracking progress, and ensuring timely project completion. ● Streamlined team collaboration by setting up automated notifications on Slack integrated with Google Calendar. ● Successfully managed multiple calendars to optimize scheduling and prevent conflicts. ● Data entry of past questions for different years on https://www.jambite.com/ University of Uyo, Akwa Ibom State, Nigeria 2021 Personal Assistant to Prof. U. A. Okon, University ● Provided comprehensive administrative support to students and staff, including organizing files, managing schedules, and handling email and phone correspondence. ● Demonstrated exceptional problem-solving skills by addressing student inquiries and providing solutions to common issues. ● Maintained accurate and up-to-date records, including student scores and lecture notes. ● Exhibited strong organizational and time management skills by prioritizing tasks and meeting deadlines. ● Adept at handling confidential information and maintaining composure under pressure. ● Committed to professional development, attending educational events and seminars to enhance skills. ● Provided personal assistance with shopping, transportation, and housekeeping activities. Excellent Computer Business, Akwa Ibom State, Nigeria 2020 Office Assistant / Computer Operator ● Resolved system failures and performed data recovery procedures. ● Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining positive customer relationships. ● Designed and created a variety of print materials, including flyers, program booklets, invitation cards, and staff IDs. ● Produced high-quality written materials by typing, formatting, and proofreading outgoing correspondence and documents. ● Effectively communicated with customers and colleagues to answer questions, provide information, take orders, and handle complaints. ● ● ● Managed inventory levels to ensure adequate supplies. Proficiently operated a variety of office equipment, including photocopiers, scanners, facsimile machines, voicemail systems, and personal computers. Managed multi-line telephone calls effectively, directing inquiries and taking messages accurately. IDEMS Ultimate Ltd., Akwa Ibom State, Nigeria 2015 Office Assistant / Computer Operator ● Maintained composure under pressure and handled urgent situations with professionalism. ● Ensured accuracy and compliance by carefully reviewing documents and forms against company policies. ● Composed professional letters and correspondence on behalf of management. ● Organized, maintained, and filed office records efficiently. ● Responded to inquiries promptly by researching and retrieving relevant information from files and records. ● Produced high-quality written materials by typing, formatting, and proofreading outgoing correspondence and documents. ● Proficiently operated various office equipment, including photocopiers, scanners, facsimile machines, voicemail systems, and personal computers. ● Managed multi-line telephone calls effectively, directing inquiries and taking messages accurately. EDUCATION …………………………………………………………………………………………………………………………………………………………….. University of Uyo (Mathematics) Bachelor of Science (B.Sc) 2022 IBBIL ICT Academy Diploma in Data Processing 2015 CERTIFICATIONS …………………………………………………………………………………………………………………………………………………………….. Google Digital Skills Implement Google Workspace Across your Business 2022 MEGP Refresh 1.0 Scale-Up Programme on Corporate Financial Accounting and Digital Utility Tools 2022 ALX Africa Virtual Assistant 2022 UniAthena Mastering Human Resource Management 2022 SKILLS …………………………………………………………………………………………………………………………………………………………….. Tools: Microsoft Office, Outlook, Google Calendar and all Google Apps, Capcut, Jira, Slack, etc. HOBBIES …………………………………………………………………………………………………………………………………………………………….. Touring, Organizing, Learning, Caretaking, Teaching, Document Management and Storage REFEREES …………………………………………………………………………………………………………………………………………………………….. Available on Request