Promise Ekanem

PROMISE EKANEM Lagos, Nigeria •-• - • https://www.linkedin.com/in/promiseekanem SUMMARY ● Skilled customer service and administrative support professional with 3+ years of experience driving results. ● Adept at Streamlining administrative tasks to reduce costs, save time, and boost performance. ● Certified Customer Relationship Manager and Virtual Assistant Professional WORK EXPERIENCE GLORIA ALADE Remote, NG Virtual Assistant Intern Aug 2024 - Present ● Managed personal schedules, increasing productivity and ensuring effective time management through administrative support for personal and professional tasks. ● Conducted thorough research, presenting findings in a clear and concise manner to support informed decision-making. ● Provided accurate and detailed meeting notes and reports, ensuring seamless communication and follow-up. ● Designed creative presentation slides to enhance engagement and communication, elevating brand messaging and visual identity. ● Optimized productivity through expert scheduling and organization, ensuring timely appointments, meetings, and deadlines. JORDAN MIKES Airbnb Virtual Assistant Intern Remote, USA June 2024 - July 2024 ● Managed guest communications and responded to inquiries/messages in a timely and professional manner ● Coordinated check-in/check-out processes, ensuring seamless guest experiences and high satisfaction ratings ● Updated listing descriptions to optimize bookings and revenue ● Utilized Airbnb management tools to track bookings, revenue, and guest interactions ● Delivered exceptional customer service, resolving guest requests and concerns with empathy and efficiency FABBY CREATIVITY AND BUSINESS WORLD Remote, NG Admin/Executive Assistant Mar 2022 - Jul 2023 ● Managed executive calendars, coordinated travel arrangements, and ensured seamless communication ● Prepared presentations, spreadsheets, and reports with high accuracy and attention to detail ● Demonstrated expertise in email management, data entry, and CRM administration ● Utilized project management skills to drive team productivity and efficiency ● Conducted research, analyzed data, and provided insights to support decision-making FASTEST CAKES.COM Lagos, NG Customer Service Representative Dec 2022 - May 2023 ● Streamlined administrative processes, improving communication and reducing paperwork-processing time ● Implemented customer feedback surveys, resulting in increased satisfaction scores ● Enhanced email response protocols, reducing response time by 30% ● Collaborated with cross-functional teams to achieve common goals EDUCATION AKWA IBOM STATE POLYTECHNIC HND Computer Science Akwa Ibom, NG AKWA IBOM STATE POLYTECHNIC OND Computer Science Akwa Ibom, NG SKILLS Technical Skills/Tools: Proficient in Google Workspace, Microsoft Office, calendar management, email management, data analysis, project management tools, and remote working tools. ● Soft Skills: Strong communication, troubleshooting, stress management, and customer service skills. ● Certification: Customer Relationship Management and Virtual Assistant Professional Certification ● Language: English - Fluent ●