Promise Asuquo

PROMISE CLETUS ASUQUO Creative Virtual Assistant | Customer & Sales Support | Admin & Content Ops Email:-| Phone: - LinkedIn: PromiseCletus PROFESSIONAL SUMMARY Virtual Assistant, Sales Support, and Customer Service Specialist with 3+ years of experience helping businesses stay organized, efficient, and responsive. I manage day-to-day admin tasks like managing inboxes and calendars, tracking orders, processing billing, updating CRMs, and following up with leads all while keeping communication smooth between teams and clients. SKILLS SNAPSHOT Virtual Assistance, Sales & Admin Tools     Email & Calendar Management (Google Workspace, Microsoft Outlook) File Organization, Scheduling, Client Follow-up, Research & Data Entry CRM Tools: HubSpot, Zoho, Salesforce, Notion Sales: Talk Route, Virtual Landline, Mailchimp,Salesforce, Google Sheet Customer Support & E-commerce   Zendesk, Gorgias, Shopify, Live Chat, Billing & Order Processing Customer Engagement, Troubleshooting, Knowledge Base Support Creative & Content Support    Canva Pro (graphics, presentations, social templates) Image Editing, Transcription, Podcast Support (show notes, timestamps, cleanup) Light Video Editing & Subtitling: CapCut, VEED, Descript AI Tools & Automation  ChatGPT, Midjourney, Gemini, Live Voice, Apollo.io, Grammarly, Otter.ai, Notion AI Collaboration & Productivity   ClickUp, Trello, Asana, Slack, Zoom, Google Meet Google Docs, Sheets, Forms | Microsoft Word, Excel, PowerPoint WORK EXPERIENCE  Sales & Virtual Assistant – PLUS Tenders, UK October 2023 – Present - Made 300+ outbound calls weekly, sourcing clients and closing deals. - Managed CRM data entry, client follow-ups, and appointment setting. - Helped generate 10% revenue growth in less than 6 months. - Handled email communication and research for the executive team.  Customer Service Representative – JJP Enterprise, Nigeria February 2021 – August 2023 - Assisted walk-in customers with billing, orders, and payment processing. - Managed bookkeeping and POS system, ensuring daily transaction accuracy. - Handled customer complaints with calm problem-solving and care. - Balanced end-of-day financials and generated daily sales reports.  Administrative/Executive & Inventory Assistant – Bagco Plc, Nigeria December 2021– February 2022 - Managed data entry and inventory tracking for engineering operations. - Monitored control systems and supported fault reporting in the power plant. - Maintained SOP compliance and supported process improvement initiatives.  Production Assistant – Nigerian Minting & Printing Co., Nigeria March 2018 – July 2021 - Sorted, arranged, and processed print materials under quality control. - Maintained data logs and assisted with administrative tasks. - Learned secure document handling and workflow processes. EDUCATION  B.Eng Electrical/Electronics Engineering – University of Uyo, 2023  ALX Africa – Virtual Assistant, 2024  ALX Africa – AiCE Career Essentials, 2024 CERTIFICATIONS  ALX Virtual Assistant Program – View Certificate  AiCE Career Essentials – View Certificate