Priyansh Patodi

 AREASOFEXPERTISE Data entry procedures Phone Support Email Support Live Chat Support Customer service Data management Creating new records Spotting text errors PERSONALSKILLS Accurate Attention to detail Super organized Deadline led PERSONALDETAILS Priyansh Patodi -DOB: 13/11/1991 Priyansh Patodi Customer Service Manager PERSONAL SUMMARY Personable and dependable professional with 5 years’ intensive and diverse experience in providing exceptional customer service. Highly skilled in contacting customers to respond to inquiries or notifying them of claim investigation results or any planned adjustments. Well-versed in resolving customers’ grievances or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Comprehensive knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription and designing forms.Solid interpersonal and communication skills. WORKEXPERIENCE Customer Service Manager September 2012-Present Responsible and dependable Customer Service Representative. Also in charge of processing large volumes of orders and responding to any enquiries. Duties: Providing help and advice to customers using your organisation's products or services; Communicating courteously with customers by telephone, email, letter and face to face; Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issuing refunds or compensation to customers; Keeping accurate records of discussions or correspondence with customers; Analysing statistics or other data to determine the level of customer service your organisation is providing; Producing written information for customers, often involving use of computer packages/software; Writing reports analysing the customer service that your organisation provides; Developing feedback or complaints procedures for customers to use; Improving customer service procedures, policies and standards for your organisation or department; Meeting with other managers to discuss possible improvements to customer service; Training staff to deliver a high standard of customer service; ACADEMICQUALIFICATIONS Mastersof Business Administration (IT) PIMR Indore-