Priyanka Tomar

I am a results-driven professional with 18 years of experience in IT, specializing in Business Analysis, Agile methodologies, Testing and Program Management. Adept at bridging the gap between business needs and technical solutions, successfully led transformation projects for Tier 1 telecom clients across the US and Europe. Skilled in leveraging AI and automation to enhance operational efficiency, drive business value, and optimize profic tability. An expert in stakeholder management, solution design, and cross-functional team leadership, excels in delivering high-impact solutions that align with organizational goals.

Here is a brief of the projects I have worked so far:

AMDOCS [Dec 2009 - Sep 2024]

Role: Business Analysis Specialist

Client: EE-BT, UK | March 2023 - September 2024

● Led AI-driven automation initiatives to streamline business workflows, reducing operational costs and improving efficiency.

● Developed high-level solutions, user stories, and EPICs for complex telecom processes.

● Managed cross-functional teams to deliver key transformation projects, enhancing customer service capabilities.

● Utilized data analytics to provide insights for business process improvement.

Client: Three, UK | June 2020 - February 2023

● Designed automation frameworks for process optimization in handling key transformation projects like Tibco integration and driving effi ciency in customer service operations.

● Implemented enterprise-driven solutions for better decision-making in number portability and telecom service activation.

● Spearheaded the adoption of Agile methodologies to accelerate product delivery cycles.

Role: Software Development Specialist

Client: Vodafone, Germany | December 2009 - May 2020

● Led a team in the development of key transformation projects, handling change requests, production issues, tickets and incidents.

● Ensured high-quality delivery by coordinating development, testing, and support teams.

VERIZON Data Services India [Jun 2006 - Dec 2009]

Role: System Analyst

● Developed automation solutions for DSL provisioning, enhancing operational efficiency.

● Led enhanced analytics for network optimization, reducing downtime and improving service quality.

● Delivered key enhancements in end-to-end connectivity solutions, ensuring seamless customer onboarding.