Priyanka R

RESUME PRI YANKA. R D/ OC. Rav i Kumar #7/ 4, Fl atno9, B. B. Road, Vy asar padi , Chennai 600039 Mobi l e: - Emai l : pr i y ankaf r om1994@gmai l . com Obj ect i v e: Ahi ghl ydy nami c, or gani zedandski l l edCust omerSuppor tExecut i v ewi t hdi v er se knowl edgeofoper at i ngcust omercar edepar t ment .Seeki ngaposi t i onasCust omer Car eExecut i v et out i l i zemyski l l sandexper i encei nar enownedor gani zat i on. Pr of essi onalst r engt hs:  Po ssess11mont hsofpr of essi onal exper i encei nt hement i onedf i el d.  Hi ghl ypr of i ci enti nhandl i ngcust omercar eser v i ces.  Po ssessexcel l entcommuni cat i onandi nt er per sonal ski l l s.  Ab i l i t yt odeal pr of essi onal l ywi t hanumberofext er nal andi nt er nal cust omer s.  Qu i ckl ear nerandpossesscr eat i v epr obl em sol v i ngski l l s.  Ab i l i t yt oadaptt onewpr ocesseswi t hi nl i mi t edt i mef r ame.  F ami l i arwi t hbasi coper at i ngsy st emsl i keMi cr osof tOut l ook, Of f i ceandt he I nt er net .  Se l f mot i v at orandabi l i t yt owor ki naf astpacedwor kenv i r onment .  Ab i l i t yt oconv i nceandsat i sf ycust omer s.  E xcel l entt eam pl ay erwi t hgoodl i st eni ngski l l s. Pr of essi onalExper i ence: At echNet wor kSy st emsPv t .Lt d. r d W120, 3 Av enue, AnnaNagar , Chennai 600040 JUNE2015TODECEMBER2015 Tr ai neeSuppor tExecut i v e  As si gnedt het asksofhandl i ngcust omerquer i es, f eedback, compl ai nt sand     r equest Responsi bl ef ormai nt ai ni nganddev el opi ngr el at i onshi pswi t hext er nal and i nt er nal cl i ent s Resear chedandcompl i edanswer st opr ov i dei nf or mat i ont ocust omer s Assi gnedt het asksofpr ov i di ngt i mel yr esponsest ot hequer i esandcompl ai nt s ofcust omer s Handl edt het asksofmaki ngout boundsal esf ornewandexi st i ngcust omer s. SI TELI ndi aPv t .Lt d Ramanuj am I TSEZ, Raj i vGandhiSal ai( OMR) , Tar amani , Chennai 600113. JANUARY2016TOJULY2016 Tr ai neeTechSuppor tExecut i v e • Pr of i ci enti nhandl i ngescal at edcal l sandpr ov i di ng1st&2ndLev el Techni cal Suppor t t oenduser s. • Resol v i ngt hei ssuesov ert het el ephoneandbyemai l . • Pr ov i dedt echni cal assi st anceandgav esuggest i onst omeetcust omer ’ s expect at i ons. • I nst r uct edandt r ai nedenduser sr egar di ngcomput erl i t er acy . Educat i onalQual i f i cat i ons: COURSE I NSTI TUTI ON BOARD/ UNI VERSI TY B. Tech( I nf or mat i on Vel ammal AnnaUni v er si t y Technol ogy ) Engi neer i ng Col l ege, Chennai . +2/ Hi gher Vel ammal St at eBoar d Secondar y mat r i cul at i on Hi gher Secondar y School , Chennai 10th/ Hi ghSchool ST. Joseph’ s Angl oI ndi an YEAR PERCENTAGE/ CGPA ( 2011 6. 9( CGPAupt o7t h semest er - Fi r stCl ass/ 64% 2009 Fi r stCl ass/ 72% Achi ev ement s: Angl oI ndi an Gi r l sHi gh School  Par t i ci pat edi nNat i onal andSt at eLev el Basket bal l Mat ches.  BestOut goi ngSt udentAwar d.  Capt ai nedmycol l egeBasket bal l t eam andemer gedwi nner si nt heZonal , I nt er Zonal , Di st r i ctl ev el andTI ES( TAMI LNADUI NTERENGI NEERI NGSPORTS) Tour nament s. Ext r aCur r i cul arAct i v i t i es:  At t endedNat i onal l ev el Techni cal sy mposi um andat t endedwor kshopsbasedon I nf or mat i onTechnol ogy .  Ev entCoor di nat orofPaperPr esent at i onf orNat i onal l ev el Techni cal sy mposi um HEPHASTEUS’ 14oft hedepar t mentI nf or mat i onTechnol ogy . . KeySt r engt hs:  Posi t i v eOut l ook.  Leadershi pQual i t y .  SmartWorker. Per sonalDet ai l s: Dat eofbi r t h :10t hAugust1994 Languagesknown :Engl i sh, Fr ench( READ&WRI TE)andTami l . Dat e: Pl ace:Chennai Si gnat ur e