Priyanka Mehta

Priyanka Mehta Priyanka Mehta House No. 40, Street No. 2 Ganga Vihar, Khora Colony Ghaziabad, UP-- ㅡ Experience OYO Rooms/ Associate (Ops) MARCH 2019 - PRESENT, Gurugram ● ● ● ● ● ● ● ● ● Responsible for major Gx metrics of Capital O product (corporate segment properties of Oyo rooms) Analyzed check in denied trend and changed the work dynamics which dropped PAN India CID from 0.9% to 0.1% which is the maximum impact across all segments in Oyo rooms Manage all aspects of multiple Gx related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives Maintained various tracker in MS Excel for multiple metrics including Gx, Supply, CID, marketing campaigns etc. Organize and schedule meetings and conferences Report on project success criteria results and metrics Monitor staff performance and complete performance reviews Have been responsible in handling the daily corporate escalations as well as catering to the demands and requirements of their ground team Assisted Cap O team for all the creative works (newsletter, posters etc.) WNS (Luno)/ Senior Associate (Ops) JANUARY 2018 - JANUARY 2019, Gurugram ● ● ● ● ● Worked for LUNO process, cryptocurrency trading app Responsible for providing resolution to the users regarding cryptocurrency trading and LUNO platform Investigated any escalation received from users Written blogs to educate the users about cryptocurrencies Made presentation for the team regarding team work and how to improve interaction with the users YoTime Retailers Llp. / Customer Care Executive Worked for 15 months, Noida Tech Mahindra Ltd. (Hike) / Customer Support Associate Worked for 6 months, Noida ㅡ Education Secondary School Certification Examination/ CBSE Year 2009 Passes with 80% Higher Secondary School Certification Examination / CBSE Year 2011, Passes with 79% P.G.D.A.V College/ Delhi University Degree: Bachelor of Science(honors) in Mathematics Year- Passes with 65% ㅡ - Solving Puzzles, Sudoku Interests & Hobbies - Playing badminton - Listening to music & dancing - DIYs and sewing ㅡ - Event organizer for the annual day function in college Extra-Curricular Activities - Participated in college cultural activities ㅡ - MS Office Skills - SQL, HTML, CSS - Canva, poster making