Priyanka Chilla

EDUCATIONAL QUALIFICATIONS

Bachelor of Technology in Computer Science Engineering (2010 - 2014) from Shri Vishnu Engineering College for Women, Bhimavaram, Affiliated to JNTUK, with an aggregate of 64.01 %.

Board of Intermediate Education in M.P.C (2008 - 2010) from Aditya Junior College, Palakollu with an aggregate of 69.3 %.

Secondary School of Education (2008) from Sunshine School, Palakollu with an aggregate of 69 %.

PROFESSIONAL EXPERIENCE 

Startup Sharks Pvt Ltd, Hyderabad      March– 2020 to Ongoing

Customer Service Executive

About Startup Sharks:

Franchise market is ever growing, as franchise specialist consultants we provide expert brand representation, market penetration, set-up solutions to your brands to make success potential two-fold. Address business concerns that slow or hamper your success journey to build strategic franchising solutions, handheld and executed with a holistic approach.

Key Responsibilities:

Assists in sending customer Messages or Mails.

Co-ordinates with all departments concerned in order to maintain operations properly.

Working on allocating leads to the sales team.

Sending Invoices to the Clients.

Working on leads & Onboarding franchise brands filtration.

Arranging online meetings with clients to the team.

Maintaining the data on Google sheets & updating the employees’ feedback in the sheet.

Customer inquiries, handles complaints and attend to the needs of the customers.

Working on Follow up Calls & Doing Reports for the sales team.

Franchisee Brands Research.

Bharti Airtel Limited, Vijayawada, India.                                Dec’16 - Jan’20

Client: Airtel

Role: Sr. Executive.

Responsibilities:

Resolved customer complaints with in Tat.

Handled queries of Airtel Premium postpaid customers within company policies.

Regular contacts with Clients.

Involved in maintaining customer records by updating account information.

Assisted in training new teammates with handling customers during new employee induction periods.

Met and exceeded requirements for daily, weekly, and monthly phone time statistics.

Managed and mentored operations team members to identify sales opportunities.

Used telemarketing as a way to develop new customer relationships.

Always looking for new ways to improve customer services.

Company: First Source Solutions Ltd, Vijayawada                         Sep’14 – nov’16 

Client: Vodafone

Role: Cusstomer service Assosciate

Responsibilities:

Resolved customer complaints via phone.

Highly involved in answering inbound calls between 80 -100 calls per day.

Handled queries of Vodafone premium postpaid customers in accordance with the company’s guidelines and policies.

Analyzed first that the complaints made are valid and must do whatever I can --within the bounds of my authority--to make sure the customer is satisfied when he hangs up the phone.

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.

Proficient in using Vodafone Postpaid Oracle CRM application.

Involved in maintaining customer records by updating account information.

Contributed in team effort by accomplishing related results as needed.

Process Handled:

Prepaid Desk.

Postpaid Premium Queue Desk.

ACADEMIC PROJECT

Title: Multi Banking System 

Description: In this project we fully deal about the multi banking interface, it is targeted to the future banking solution for the users who is having multiple bank accounts in multiple banks. Our mobile application is to develop a single application in mobile so that multiple bank accounts can be accessed.by using this portal any client who maintains accounts in various banks can make any kind of transactions

STRENGTHS

 Hard working and commitment towards work.

 Enthusiasm to learn.

 Willing to take up challenges.

COMPUTER SKILLS

MS Office

Internet Knowledge

CURRICULAR ACTIVITIES

Participated in paper presentation as part of national level technical symposium Techenclave-13 at GIET College of Engineering.

Active role and participation in organizing technical and cultural events at both school and college level.

HOBBIES                                                                           

Listening to Music.

Watching TV.

PERSONAL PROFILE

Father Name : Vijay Mohan Chilla

Date of Birth : 20th August 1993

Sex : Female

Marital status : Married

Nationality : Indian