Priyanka Atwal

Priyanka Atwal PERMANENT ADDRESS: C/of, Makhan Singh Atwal , Satya Narayan Building, Ward no 12, West Bengal, Nimpura, Kharagpur 4 India Mobile # - - EMAIL:- Objective: I shall be responsible for overall performance, profitability and efficiency of the management; I have good command of both written & spoken English, Bengali, Hindi and Punjabi good inter-personal skills. I would work to the best of my abilities with a professional approach to further enhance standards. . Personality: ● Approach ● Temperament - Compassionate with people have an ear for suggestions ● Dynamism - Always able to make an impact on people and jobs performed ● Enthusiasm - Open minded and eager learner ● Multicultural & Professional Approach – Fit with any multi-national work culture ● ● Value System – Work is worship – work values never compromised for the sake of professional or personal benefits Excellent interpersonal and influencing skills. - Can-do approach in all walks of life – striking personality Work Experience March2013 - July 2014 ITC KAKATIYA, HYDERABAD (Guest Relations Executive) A guest relations executive, also known as a guest relations manager, guarantees the comfort, safety and satisfaction of patrons at hotels and resorts. She commonly assists the hotel manager in supervising employees PAGE 1 OF 5 in the areas of administration, housekeeping and customer service. If problems or concerns regarding guest accommodations or service arise, she is expected to address and resolve them with charm and professionalism. September 2014 - September 2015 The Park, Hyderabad (Guest Relations Manager) As a PR and sales Assistant Manager r guarantees the comfort, of the business which we arouse expected to address and resolve them with charm and professionalism. Dealing with clients and stating quatation for the clients and making sure closing the deal with with utmost care and also promoting the Hotel with dignity and intellegence. October 2015 - August 2016 Oakwood Residence Kapil Hyderabad (Duty Manager) Ensures that all customers have a positive experience, dealing with any queries and complaints, maintaining a welcoming and friendly atmosphere, ensures that all staff and volunteers give a good impression, maintaining a professional attitude, ensuring appropriate dress is worn, Manages throughout the Front of House Area. September 2016 - September 2017 The Westin Hyderabad Mindspace (Assistant Manager Front Office ) Ensures that all customers have a positive experience, dealing with any queries and complaints, maintaining a welcoming and friendly atmosphere, ensures that all staff and volunteers give a good impression, maintaining a professional attitude, ensuring appropriate dress is worn, Manages throughout the Front of House Area. Making sure dealing with room Quotafion with bookings with utmost care and proper dealing with clients. Facebook Hyderabad September 2017 - Feb 2019 (Front Desk Lead) PAGE 2 OF 5  • • Guest Interaction, data management, dealing with clients and queries, guest situation handling. Handling Front Desk including incoming calls and outgoing calls. Maintaining incoming and outgoing correspondence. • Manage visitors efficiently. • • Calendar Management. Handling housekeeping and Office Management. • • • Coordinating and supervising auxiliary staff. Procurement and inventory management including collecting and analyzing quotations Negotiating rates with vendors like Travel agencies, courier companies, taxi companies, stationary suppliers, computer equipment supply, vendors. Checking of bills from vendors (Invoice management). Scheduling meetings and appointments, event management Travel management for staff members and consultants including hotel and flight/ train bookings. Filing and record keeping. • • • • • • • • • Issuing of access card and photo id to new joiners'. Managing the expense reports submitted by the employee their compilation, corporate card maintenance and submission of report to the concern department. Receiving all the complaints from the Employees. To ensure all the meeting rooms are maintained and cleaned available for next meeting. Maintaining HR and assist in the planning and preparation of meetings. • To prepare achievements, issues and monthly report. • To take regular feedback from associates about the facilities and talk with the concern department if there is any issue. • Responsible for administrative maintenance of premises, coordination, travel bookings & transport facilities etc. Responsible for scheduling outbound & inbound business meetings, conferences and board • meetings. • Co-ordinating team meetings and team outings, employee engagement programs. • Submission of Legal documents and user complaints received through different means to the concern dept. Handling the legal and user concerns of the people and security management. Ensure security arrangements and safety requirements at the Campus. • • APRIL’19 – May’20 (Key Account Manager) Hunger Box HungerBox is a comprehensive Food-Tech Platform that makes Food discovery and ordering, inside Corporate PAGE 3 OF 5 premises, Multiplexes, Educational Institutes, Events, etc.,more convenient and efficient for users while making the entire process transparent. As a KAM city manager you are responsible for end to end Client management & amp; Deliverables KAM manager will conduct meeting with all clients in his/her respective city once in a month. KAM manager will work hand-on-hand with City Ops Head, City Supply Head KAM manager will give directions to Operations Area Managers, Site Heads & Supply managers In case of delay in deliverables, KAM will escalate the matter to (City wise hierarchy) October 2020 – Current Serving Whistle Drive- Business Development Manager. Whistle Drive is an Employee Transportation, Logistics and an urban transport company, While heading a unit of business management, focused on revenue generation, multiple task handling techniques, sales calls and customer satisfaction check Training was handled by me to my team mates in the company. Vendor essentials, contract management and cost control management were focused while in the role. Briefing team, assigning my team members jobs as per targets to be achieved, also training them to get the best out of them. Key Qualifications: • 1 and half year experience as a Guest Relations Executive at ITC Kakatiya, Hyderabad • Highly skilled in greeting customers in a polite manner. • Professional and neat appearance. • Comprehensive knowledge of checking safety and security throughout the Hotel • In-depth knowledge of maintaining consistently high standard • • Proven record of taking and accepting responsibility for all guest. • Able to take the initiative to address tricky issues. PAGE 4 OF 5 • Able to give exact and detailed information to Guest • Able to ensure sales targets are met and exceeded beyond expectations Educational Background ● ● SSC Kendriya Vidhyalaya No 1 Kalaikunda 2006 H.S.C Kendriya Vidhyalaya No.1 Kalaikunda 2008 ● Diploma in Hospitality Management from Windsor College of Commerce Sydney, Australia and Diploma in Business Management from Australian Institute of Professional Education (AIPE) Australia Computer Experience: ● Windows 98, XP, Vista, Windows 7. ● MS –Office 2003 & 2010. Hobbies: Listening to music, visiting new place, interacting with new people, Painting and drawing. Dated: 7/Dec/ 2020 (Priyanka Atwal) PAGE 5 OF 5 PAGE 6 OF 5