Priyanjali Shammika H

OFFICE MANAGER | EXECUTIVE ASSISTANT Empowering C-Level leaders through exceptional organizational support, operational efficiency, and proactive coordination. PROFESSIONAL SUMMARY Dedicated and versatile Office Manager and Executive Assistant with over 10 years of experience supporting C-suite executives in high-pressure, multinational environments. Proven track record in executive support, office management, stakeholder coordination, and business operations across diverse industries, including aviation, financial services, FMCG, and corporate services. Recognized for maintaining discretion, streamlining workflows, and providing reliable end-to-end executive support. Flexible, immediately available, and equipped with a valid UAE visa. PRIYANJALI SHAMMIKA Dubai, UAE- - EMPLOYMENT HISTORY (Reverse Chronological Order) EXECUTIVE ASSISTANT TO COO & CEO – ARAMED GROUP LLC Dubai, United Arab Emirates – Full Time-Permanent | 2023 to 2025 EXECUTIVE ASSISTANT & OFFICE MANAGER – PAN GULF INTERNATIONAL METALS LLC Dubai, United Arab Emirates – Full Time-Permanent | 2021 to 2023 https://www.linkedin.com/in/priyanjalishammika-3703a333 MANAGER - BUSINESS EXECUTIVE SUPPORT & EA TO THE CEO – LSEG SRI LANKA LSEG – LONDON STOCK EXCHANGE GROUP London, United Kingdom & Colombo, Sri Lanka - Full Time-Permanent | 2016 to 2021) CORE COMPETENCIES & PROFESSIONAL SKILLS * Relocated to Sri Lanka due to Pregnancy & childbirth | 2014 to 2016 Executive Support: Calendar & Inbox Management Stakeholder Management Corporate & Personal Affairs Office & Operations Management: Workflow Optimization Team Coordination Process Improvement Project & Event Management: Conference Planning Strategic Initiatives Corporate Events Financial & Expense Management: Budget Tracking Expense Reporting Vendor Negotiations Technology Proficiency: Microsoft Office Suite Google Workspace CRM (Salesforce, Monday.com, etc.) Project Management Tools (Jira, ClickUp, Asana) Soft Skills: Organizational Skills Communication & Interpersonal Skills Problem-Solving & Critical Thinking Multitasking Confidentiality & Discretion Emotional Intelligence & Diplomacy Attention to Detail Initiative & Proactiveness Relationship Management & Networking Adaptability Cultural Intelligence ADMIN OFFICER – TRAINING & PLANNING (CCSC) – EMIRATES AIRLINES GROUP Dubai, United Arab Emirates – Full Time-Permanent | 2011 to 2014 BUSINESS OPERATIONS TEAM LEAD (SKYWARDS) – EMIRATES AIRLINES GROUP Dubai, United Arab Emirates – Full Time-Permanent | 2004 to 2011 BUSINESS TRAVEL CONSULTANT (FRONT DESK) – MMI TRAVELS LLC Dubai, United Arab Emirates – Full Time-Permanent | 2003 to 2003 OVERALL RESPONSIBILITIES & EXPERTISE EXECUTIVE SUPPORT & CALENDAR MANAGEMENT ✓ Managed complex C-Level Executive Calendars, prioritizing meetings and ensuring optimal time management. ✓ Scheduled and coordinated high-level meetings, board discussions, and leadership briefings across global time zones. ✓ Acted as the primary liaison between executives and internal/external stakeholders. ✓ Screened and managed executive correspondence, emails, and action items, ensuring efficiency in decision-making. OPERATIONS & OFFICE MANAGEMENT ✓ Oversaw office administration, ensuring seamless daily operations in a fast-paced corporate environment. ✓ Managed procurement, office supplies, and vendor relationships to maintain cost efficiency. ✓ Developed and enforced business processes, policies, and operational workflows for organizational effectiveness. ✓ Led the implementation of new tools and technologies, enhancing team productivity and collaboration. PROJECT & EVENT MANAGEMENT ✓ Coordinated and executed cross-functional projects, ensuring alignment with business goals and strategic objectives. ✓ Organized corporate events, executive retreats, leadership summits, and team-building activities. ✓ Assisted in planning and executing conferences, offsite meetings, and annual strategic planning sessions. EDUCATION & CERTIFICATIONS Commonwealth Executive MBA – (Business Strategy & Operations Management) Open University, Colombo, Sri Lanka (Expected Completion: Dec 2025) Higher Diploma in Computer Studies – EDP Computer Educational Centre, Colombo, Sri Lanka (Aug 1996 to Oct 1997) National Certificate in Business EnglishUniversity of Colombo, Sri Lanka (Mar 1996 to Dec 1996) HND in Selection Skills – Emirates Airlines Aviation College, Dubai, United Arab Emirates (Mar 2005 to Sep 2005) Aviation & Hospitality Certifications – (Different Disciplines) Emirates Airlines Aviation College, Dubai, United Arab Emirates (From year 2003 to 2014) TRAVEL & EXPENSE MANAGEMENT ✓ Planned and managed domestic and international travel for executives, ensuring costeffective and seamless arrangements. ✓ Processed expense reports, reconciliations, and budgeting related to travel and executive expenditures. ✓ Negotiated with travel vendors to optimize cost savings for corporate travel and accommodations. STAKEHOLDER & RELATIONSHIP MANAGEMENT ✓ Built and maintained strong relationships with internal teams, board members, investors, and external partners. ✓ Represented the executive office in high-profile meetings, confidential discussions, and strategic initiatives. ✓ Served as executives' main point of contact, ensuring smooth communication across departments. HR & PEOPLE MANAGEMENT ✓ Assisted in recruitment, onboarding, and training of administrative and support staff. ✓ Managed confidential HR matters, including executive team payroll, performance reviews, and compliance documentation. ✓ Supported company culture initiatives, ensuring a positive, inclusive, and efficient work environment. CONFIDENTIALITY & DISCRETION ✓ Handled highly sensitive corporate documents, financial records, and legal contracts with absolute confidentiality. ✓ Managed crisis situations, demonstrating sound judgment and problem-solving skills. ✓ Ensured compliance with company policies and data protection regulations. HR SYSTEMS & PROCESS OPTIMIZATION LANGUAGES KNOWN English (Fluent) Sinhala (Native) Hindi & Arabic (Basic) REFERENCES ✓ Collaborated with HR, IT, and business leaders to streamline administrative processes, integrating HRIS platforms (e.g., Workday, Oracle, and payroll systems) for improved efficiency. ✓ Provided system administration support, including user access management, data integrity maintenance, and troubleshooting HR software-related issues. ✓ Assisted in HR digital transformation initiatives, ensuring seamless adoption of new technologies and driving process automation for executive operations. * Available upon Request KEY ACHIEVEMENTS & HIGHLIGHTS “Efficiency is not just about getting things done—it's about creating seamless workflows, anticipating needs before they arise, and enabling executives to focus on what truly matters. With precision, discretion, and strategic foresight, I turn challenges into solutions and operations into excellence.” Implemented a new Virtual Assistant (VPA) Team at the London Stock Exchange Group, optimizing executive support and reducing administrative bottlenecks by 30%. Led recruitment & business process setup for the first operations team at LJ Holdings International, enhancing operational efficiency (2019). Spearheaded the launch of the Cabin Crew Training Portal for Emirates Airlines, improving training accessibility for over 5,000+ crew members (2013). Managed a $2B acquisition process by streamlining the CEO's office operations at London Stock Exchange Sri Lanka (2018). Successfully optimized executive scheduling and travel management, reducing time conflicts by 40% and improving productivity.