Priya S

PRIYA S Product Manager | Digital Transformation | Agile Leadership E - - q LinkedIn/Portfolio  London, UK SUMMARY KEY ACHIEVEMENTS Experienced Technical Product Manager with 18+ years across digital platforms, web products, and QA-led development. Strong foundation in software testing and Agile practices, with hands-on experience delivering enterprise and customer-facing tools. Skilled in converting user feedback into actionable requirements, writing precise user stories, supporting documentation, and managing pre-release QA activities. Known for bridging product and engineering to deliver technical solutions that scale.  Led the successful launch of CRM migration CCaaS replacement, AI Chatbot for Railway, Telecom and Fintech app at LNER, UMM Digital and Sapient, significantly increasing market penetration. a EXPERIENCE 11/2024 - Present London, United Kingdom • Led AI-driven digital transformation initiatives in collaboration with IT and business stakeholders, launching a next-generation digital customer platform that resulted in a 25% increase in customer satisfaction. • Directed large-scale AI-enhanced projects with external vendors and crossfunctional teams, aligning delivery to business outcomes and ensuring integration with CRM and CCaaS ecosystems. • Oversaw agile delivery teams (Product Owners, Business Analysts, Data Scientists), guiding roadmap alignment with AI-powered customer experience strategies and automation goals. • Coordinated with engineering, compliance, and customer service teams to implement enterprise-grade AI and automation solutions, including NLPenabled virtual assistants and intelligent routing systems. • Championed AI-enhanced CRM deployments that increased retention and operational efficiency. • Achieved a 95% sprint success rate by embedding Agile principles and leveraging automation tools to accelerate development cycles and reduce manual overhead. • Led and mentored a distributed team of 10+ across AI product, automation engineering, and supplier coordination, increasing overall team productivity by 40%. Product Manager London, United Kingdom • Led the development of AI-driven fintech products, focusing on improving financial services and customer engagement. • Led a cross-functional team of 10+, ensuring collaboration and timely delivery of innovative fintech products. • Collaborated with senior business stakeholders and clients to define highlevel product strategies and ensure alignment with market needs. • Prioritized and managed product backlogs for AI and fintech solutions, balancing customer value and technical feasibility. • Drove the integration of machine learning and automation tools, enhancing the functionality and scalability of financial platforms. • Monitored product performance, utilizing AI analytics to optimize features and refine strategies based on customer behavior. • Acted as a direct point of contact for clients, gathering insights to continuously improve product offerings and drive adoption. • Managed a product portfolio consisting of multiple digital products, servicing customers over 50 countries. Improved Customer Satisfaction Improved Customer Satisfaction Implemented a customer feedback loop at LNER, improving customer satisfaction scores by 40%. * Team Leadership Recognition Honored for exceptional leadership skills, leading to a 40% increase in productivity at UMM Digital by collaborating with engineering team and introduced Dev to QA handover at to avoid acceptance criteria failure. SKILLS Technical Product Management Manual & Exploratory Testing QA Strategy & Release Support User Experience Design Product Life Cycle Management Data Driven Decision Making Customer Feedback Analysis Developer Tool/Documentation Market Analysis Go to Market Strategy Negotiation & Influencing Stakeholder Management Product Manager Euronics 05/2023 - 05/2015 Y Agile & Scrum Methodologies UMM Digital 2023 - 10/2024 Increased Transaction Volume Developed a new payment processing feature at CIH Ltd, leading to a 20% increase in transaction volume. Digital Product Manager London North Eastern Railway Product Launch Excellence Award Andover, United Kingdom • Contributed to a multi-departmental project that enhanced user interface design, resulting in a 10% increase in customer retention. • Assisted in managing a product portfolio that saw a 5% year-over-year growth in market share. • Supported the implementation of Agile practices, improving project delivery speeds by 15%. • Played a key role in the optimization of product lifecycle processes, reducing costs by 8%. Supplier Management Vendor Management Contract Negotiation EXPERIENCE CERTIFICATION Product Manager Certified Scrum Product Owner Publicis Sapient Scrum Alliance Credentail ID :- 02/2020 - 11/2022 London, United Kingdom • Removed delivery blockers for engineering teams. • Collaborate with product leadership and other teams to manage dependencies and ensure cohesive user experience. • Contributed to the development of an Ecommerce, Banking and Retail projects. • Improved productivity during lockdown with 5-minute SCRUM calls and social calls on Fridays. • Supported senior product managers in roadmap planning and execution. • Participated in agile development processes, contributing to sprint planning and review meetings. • Use user data, product analytics, and feedback to identify optimization areas. Lead QA Engineer Clarks Shoes 01/2020 Street, United Kingdom • For a time pressed project involving automation, an incompetent Team Lead and a team of just 3 Developers, encouraged KT and trained 3 other Manual Testers in Automation to deliver project on-time QA Automation Lead Hitachi Capital 07/2019 Newbury, United Kingdom • Built and led automation testing processes from the ground up, mentoring manual testers into automation. • Enabled 3 manual testers to transition to automation, by developing a comprehensive automation testing process. • Achieved a 20% increase in deployment efficiency by implementing a CI/CD process. • Contributed to manual and exploratory testing of web interfaces, ensuring release readiness for e-commerce features. Test Consultant Reply 09/2018 London, United Kingdom • Wrote user stories, acceptance criteria, and conducted SIT & UAT testing across multiple industries (banking, retail, media). • Enhanced learning outcomes by 40% by introducing a Buddy program, pairing juniors with skilled peers. • Reduced defects by 15% and improved quality by implementing structured Dev to QA handover. • Wrote Acceptance criteria by collaborating with Business Analysts and Product Owners Conducted all testing activities including SIT & UAT. • Collaborated with developers and product owners on backlog refinement and bug resolution. Test Lead Scrum Alliance Credential ID :- Certified Business Analysis Professional International Institute of Business Analysis Credentail ID :- ADDITIONAL EXPERIENCE Business Incubator Consultant Startup Mission 2020 India Global innovation incubator hub • Increased project approval rate by 25% by structuring ideas and initiating projects for the Non-technical CEO. Testing Trainer Hajoras 2018 London Testing Service Providers • Improved junior tester competence by 30% by delivering targeted training sessions to a group of 15 testers. AWARDS  Recognized for leading product team in LNER 2025  Outstanding Performer in 2023 UMM Digital  Best Employee in 2015 Digitas EDUCATION Master of Business Administration University of Wales Trinity Saint David 10/2009 - 03/2010 London, United Kingdom • Conducted Functional, Regression, SIT, & End-to-End testing, including acceptance testing for user stories sign-off. Crafted suggestion documents to enhance quality. Wales, United Kingdom Bachelor of Engineering and Technology in Computer Science Mahatma Gandhi University 08/2003 - 08/2007 Digitas 12/2010 - 03/2016 Certified Scrum Master Columbus, OH